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Job Summary:

As the Senior Product Manager for the Petcare vertical, you will identify customer problems, perform discovery to capture feedback, design new product experiences, and bring them to market for customers. You will primarily be responsible for getting new products off the ground and scaling, including partnering with teams for acquisition, as well as driving adoption and of the existing product experiences using adoption, engagement, and retention metrics.   

Responsibilities:

• Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers. 
• Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward.  
• Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed.
• Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates.  
• Partner with sales and marketing teams to drive customer acquisition.  

Requirements:

• 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
• Passion for developing and leading exceptional product experiences.
• Strong collaboration with engineering and design teams.
• Curiosity for understanding and solving customer problems.
• Data-driven problem-solving and decision-making skills.
• Clear and concise communication across all organizational levels.
• Solid understanding of product discovery, development, and software architecture.
• Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma.
• Ability to navigate ambiguity and make informed decisions with incomplete information.
• Proven track record of driving positive business outcomes.

Nice To Have 

• Experience in the Petcare industry and familiarity with Petcare services.  
• Design-thinking exposure and experience with design tools and prototyping.
• Experience with customer survey, feedback and analytics tools like Google Analytics, Full Story, Pendo, or others.  
• Experience working with APIs for integrations.  
• Experience with B2B2C software models.  
• Experience with jobs-to-be-done framework or similar customer-centric methodologies.  

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range

US Remote: $120,000 - $130,000 USD per year