Senior Product Manager - Project Excellence

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for.

These values include:

• Respect
• Teamwork
• Ownership
• Growth Mindset

About the role

We are seeking an experienced Senior Product Manager to lead our team in developing our internal tools aimed at empowering our Client Services Teams (CST) to deliver Project Excellence to our Clients. Working alongside Product Managers responsible for other key elements of our CST workflow - including Research Excellence, this role is responsible for enabling the provision of a smooth and efficient process in managing the interactions between requested Experts and our Clients.  The role covers our core project management platform as well as the communication and interaction tools used to connect Clients and Experts.

This role will guide a cross functional team of software developers and UX design and call upon the skills in Data Science and Data Engineering where required to deliver compelling and impactful products and features to our internal customers.

Role Summary

The ideal candidate will have a deep understanding of Expert Network Services workflows - or in similar B2B-focused environments. Skills in problem identification and solving - with a test and learn approach - are critical for this role.  The role works directly with our internal users, the CST members, and thus will pull upon excellent communication and stakeholder management skills as well as a keen interest in the commercial side of our business and that of our clients.

Key Responsibilities

• Leadership and Strategy: 
• Lead a cross-functional team of Software Engineers and UX
• Define and drive the development of workflow and communication tools
• Develop a roadmap and timeline for setting milestones and deliverables.
• Ensure alignment with the company's overall goals and client needs and explicitly with the needs of the CST
• Metrics Driven Improvements
• Define the metrics for success of the products and features and drive incremental improvements, taking an experimental approach (utilising multi- variant testing)
• Stakeholder Engagement:
• Liaise with internal and external stakeholders to gather requirements, provide updates, and address concerns.
• Present progress, challenges, and achievements to senior management and key stakeholders.
• Facilitate training and support for team members and clients to ensure effective use of data services.

Requirements

• Essential:

• Minimum of 4 years of Product Management experience in a fast-paced, data-fueled, technology-enabled company
• Proven track record of leading commercially impacting products, projects and teams.
• Exceptional project management, stakeholder management and communication skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Exceptional problem-solving skills and attention to detail.
• Desirable:
• Recently promoted to a Senior Product Manager position
• Direct experience in Expert Network Services
• Experience with AI utilisation to improve workflows
• Experience in external vendor management
• Knowledge of private equity investment processes
• Knowledge of strategic and investment consultation processes (Due Diligence)

Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.
• Opportunities for professional development and career growth.
• Flexible working arrangements and a supportive work environment.
• Access to industry events, networking opportunities, and cutting-edge resources.