Senior Product Manager, Patient Experience

ABOUT THE ROLE

Galileo is looking for a Senior Product Manager to lead our patient experience team and build an engaging and streamlined acquisition and retention platform that improves healthcare quality and experience for all. Specifically, this product manager will own the strategy and execution of our iOS and Android patient-facing mobile applications and the web-based patient platform. The patient-facing user journey is a critical, high-impact, and high-visibility part of the Galileo product suite. 

What you’ll do

• Be relentlessly focused on creating products and capabilities that deliver a human-centric, innovative patient experience and leverage for clinicians over time 
• Act as the product owner, developing business cases, vetting opportunities, and ensuring work is prioritized in a logical way that meets the needs of the business and our patients
• Define core product metrics and collaborate with partner teams to ensure data logging and monitoring – this position will have a data-centric mindset that cares deeply about understanding the performance of its products 
• Work in close partnership with Data, Engineering, and Design to define product requirements and design considerations for all patient products 
• Participate in the agile software process including sprint planning, refinement, and retrospectives – with an eye on empowering your team to deliver high-quality work and continually improve
• Develop a deep understanding of our members to architect a cohesive, engaging, and supportive patient experience 

We’re eager to hear from you if:

• You have 5-8 years of in-role experience as a product manager 
• You have experience creating patient-facing products in a health-tech company. Additionally, fluency with ML-based product development is a plus
• You have experience with mobile application delivery through the Apple App Store and Google Play and mobile beta testing platforms, such as TestFlight
• You have analytical process improvement skills and aren’t afraid to roll up your sleeves in the spirit of optimization
• You’ve leveraged product analytics tools such as Mixpanel, Google Analytics, or Looker – and have demonstrated an ability for data-driven decision-making based on those insights
• You’re highly proficient with cross-functional collaboration and communication. You have a strong orientation toward problem-solving and decision-making in an open, collaborative environment and focus on making decisions that benefit our patients and the organization as a whole
• You’ve got a true ownership mindset regarding outcomes of what you build (successes and failures), as well as high standards for design and usability
• You are goal-driven, detail-oriented, and highly organized.
• You understand that the best ideas can come from anywhere and you foster a culture of innovation that leads to the best products and attracts the best team.
• You anticipate roadblocks and drive toward collaborative solutions to unblock your team. 
• You ruthlessly prioritize in collaboration with cross-functional peers. You balance quick wins with long-term platform investments appropriately. You know how to sequence projects and cut the ones that aren’t making an impact.
• You have a demonstrated track record of owning and maintaining a clear, prioritized backlog for the engineering team.

COMPENSATION RANGE:  

$195,000 + equity 

 BENEFITS

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off