About Us
Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene.
Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management for middle and large sized organizations.
The Product Management team at Resilience aims to deliver the world’s best cyber resilience platform combining capabilities across risk management, risk transfer, and information security.
As a Senior Product Manager, New Business you will be responsible for leading a cross functional team across UX, Engineering, QA, Customer Success, Security Risk Services, and underwriting to develop risk and security solutions to enable customers to actively manage their cyber risk posture. You will be the subject matter expert on cyber security risk management.
This position is a Hybrid position located in our San Francisco, CA office.
Responsibilities:
- Customer Orientation & Engagement: Work directly with customers and prospects to empathize with their challenges, validate and prioritize solutions that add the most value to our customers, and communicate the roadmap. Foster and maintain effective working relationships with customers and numerous internal stakeholders, maintaining a customer-centric approach in spirit and execution.
- Test and Learn: Define hypotheses and design tests with analytics partners, measure success, suggest improvements, iterate on products and features, and communicate results effectively using data and UX narratives. Apply a test and learn mentality and agile way of working to improve your team's products.
- Roadmap Planning: Help develop and own the execution of the roadmap, measure the outcomes and adoption of Resilience Solutions, and communicate effectively through presentations and detailed documentation.
- Execution: Work in an Agile development environment to write epics and user stories to define product enhancements and rollout strategies. Be comfortable working in a fast-paced, high-growth, and dynamic work environment. Build use cases with real-world data and influence decision-making processes.
- Product Evaluation: Continuously evaluate customer satisfaction, supportability, and usability to ensure they meet and exceed our standards and objectives. Demonstrate strong leadership by influencing others, leading teams, and managing stakeholders.
- Go To Market: Collaborate with engineering, support, design, insurance, software sales, customer and marketing teams to build and launch high-quality product experiences that meet evolving customer needs. Be comfortable influencing others, getting buy-in from leadership, and communicating clearly.
- Market and Competitive Analysis: Work with Product Marketing to continuously conduct market and competitive analysis to identify product features and gaps, making informed decisions on prioritization and trade-offs.
Qualifications:
- 10+ years of experience with 5+ years of relevant product management experience in similar roles.
- Experience in cyber risk management or information security - required
- Experience working directly with clients such as the Risk Manager / Chief Risk Officer and Security Manager / CISO.
- Experience with Agile Scrum development process.
- Previous startup experience.
- Experience with JTBD + ODI Framework, a plus.
- Bachelor's degree in computer science, engineering, or a related field; MBA is a strong plus
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at [email protected].
