Senior Product Manager, Member Experience (Growth)

We are looking for an experienced growth product manager to drive conversion in our member funnel. Reporting to the Director of Product, Member Experience, you will collaborate with a cross-functional team  to continuously improve the member experience and conversion to care for eligible Spring Health members.

What you’ll be doing:

• Contribute to our mission to eliminate every barrier to mental healthcare for our members.
• Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
• Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
• Autonomously leverage data  to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role: 

• Meet or exceed targets for member conversion within your scope.
• Contribute to a seamless and delightful member experience, as measured by customer satisfaction metrics like NPS and system usability score. 
• Foster a team culture of high-velocity experimentation and continuous improvement.

What we expect from you:

• 5+ years of consumer-facing product management experience, with a track record of driving user growth. 
• Strong analytical skills and experience with data-driven decision making.
• Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
• Experience working with cross-channel customer marketing platforms and A/B testing tools.
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and a commitment to improving access to care.
• Ability to thrive in a fast-paced environment. 

Preferred qualifications:

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience
• Fluency with Looker, Mixpanel, Iterable, and/or Eppo

The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.