At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Product Manager - Locations
Why We Have This Role
The Frontline Locations business is a quickly growing area within Qualtrics. As a PM on our team, you’ll have the opportunity to work with 16k brands and 75% of the Fortune 100. Our team is tasked with scaling Experience Management across organizations that have 40k+ physical locations. Our product team builds technology that enables a bi-directional flow of actions and insights between frontline and corporate teams across touchpoints (surveys, reviews, social, etc). We empower corporate users to detect, and take action on, network-wide issues while serving frontline staff with hyper-local data and recommended actions that allow them to deliver the best experiences to their customers. This role will work across product areas within the Frontline Locations portfolio, including owning strategic areas of the Online Reputation Management product and being instrumental in fostering key account relationships
How You’ll Find Success
- Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
- Collaborate with data science teams to define product usage specifications and ensure adoption of launched products.
- Manage the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
- Develop and communicate the product feature roadmap to internal and external stakeholders.
- Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions
How You’ll Grow
- By taking initiatives and being adaptable in a dynamic environment
- Through developing problem-solving skills and the ability to make data-driven decisions.
- Engaging with diverse stakeholders, including engineers, designers, and customers, fosters strong interpersonal skills and the ability to communicate complex concepts clearly.
- The role encourages a growth mindset, where taking initiative and embracing experimentation are key to product development.
- The fast-paced and ever-evolving nature of the role requires adaptability and resilience.
- Develop product strategies that aligns with market trends, customer needs, and organizational goals, ensuring sustainable growth and innovation while proactively identifying new opportunities for expansion and differentiation in a competitive landscape
- Work with platform teams to deliver upon dependencies for Locations, including for key accounts
- Drive strategic product workstreams, such as build/buy decisions, migration/deprecations, and external tech partner relationships
Things You’ll Do
- Collaborate with engineers and designers to bring core feature sets to market
- Build empathy for core personas/users and translate this into product specification documents
- Engage with customers, sales, and stakeholders to drive product improvements and usage
- Utilize quantitative and qualitative data to inform decisions and success measures.
- Help go-to-market teams in communicating the value proposition to diverse audiences and collaborate on feature positioning
- Produce clearly written product specifications aligned with strategy
- Understand customer needs and identify product improvements.
- Use data to inform your viewpoints
- Release employee experience features related to insights and actioning
- Communicate product value and partner with go-to-market stakeholders
What We’re Looking for on Your Resume
- A Bachelor's degree in Business, Marketing, Engineering, Computer Science, or related field.
- Minimum of 5-7 years of experience in product management or related role, ideally within a technology or software development environment
- Proven ability to effectively prioritize, streamline processes, and implement structured frameworks that enhance the team’s productivity in a dynamic and fast-changing environment
- An owner’s mentality - you are willing to proactively take initiative, drive execution with a results-oriented mindset, and consistently achieving goals that advance the product vision
- Excellent interpersonal skills with strong verbal and written communication abilities, enabling effective collaboration with cross-functional teams and stakeholders
- Proven success in influencing and leading initiatives across teams and departments, establishing yourself as a trusted source of expertise and partnership
- Experience working directly with B2B customers, with a track record of successfully managing escalations and adept problem resolution skills
- Experience with frontline or omnichannel experience management programs is a plus
What You Should Know about this Team
- The product team is focused on providing solutions for large-scale organizational Employee Experience Management.
- The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.
- The team thrives in a fast-paced environment that prioritizes data-driven decision-making and encourages strong cross-functional collaboration among engineers, designers, and stakeholders.
- By translating this data into actionable insights, the team helps organizations improve employee engagement, wellbeing, and overall satisfaction, ultimately reducing attrition and boosting productivity.
Our Team’s Favorite Perks and Benefits
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Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
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Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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