Primary Function of Position
Product Managers play a critical role in Ion’s success by empowering teams across technical and commercial functions to bring life-changing tools to our customers and patients. As a Downstream Product Manager, you will drive the development, launch, and sustaining of cutting-edge robotic software products from launch to end-of-life. Working across multiple product franchises in multiple geographies, and in collaboration with cross-functional stakeholders across Product Operations, Development, and Commercial functions, you will ensure that new products meet the needs of our valued customers, and you will provide strategic input on future product and portfolio development.
The ideal candidate for this role must have excellent communication, organization, and technical skills. A high attention to detail and the ability to evangelize big-picture storytelling to key stakeholders, while serving as the central point-of-contact for downstream product development, launch, and sustaining workstreams is key. Expertise in product management methodology, project management methodology, software development, product launches, and sustaining engineering within healthcare/medical devices is a plus. This role will report to the Group Product Manager of software.
Essential Job Duties
Product Launch and Sustaining
- Manage product launch and sustaining efforts across cross-functional technical and commercial stakeholders for next generation software and hardware-based surgical robotics capabilities
- Propose product feature updates and next-generation capabilities aligned with customer needs and company’s long-term targets
- Manage cross-functional team to ensure execution of a smooth product rollout process, including global product launch, inclusive of: Global Product Pricing, Global Product introduction timing, Global Training Plan
- Communicate, coordinate, and track project status at various levels of detail, ranging from big picture vision through engineering technical specifications
- Ensure execution of a smooth product rollout process, primarily in the United States but also global product launches when needed
- Serve as the single point of contact and liaison to develop, communicate, escalate, and resolve key launch requirements, customer needs, and go-to-market execution plans
Downstream Product Management:
- Understand external customers’ (i.e. clinicians/KOLs, reprocessing teams, hospitals and payors) and internal customers’ (i.e. Field Sales, Customer Support, Field Engineering and Services) needs to identify and develop in-market and product development solutions.
- Head Product Management in the SIOP process (Sales, Inventory, Operations Planning) process, working closely with manufacturing and operations, forecasting SKUs
- Proactively identify product/field risks and drive resolution by developing solutions and execution plans
- Measure product success by monitoring product adoption and measuring customer satisfaction
- Monitor and prioritize product quality issues for the product roadmap. Work with cross-functional teams to resolve product issues and critical customer issues
- Manage downstream partnership efforts with development partners, coordinate key technical workstreams for on-going roadmap development
Business Analysis and Competitive Landscape:
- Define appropriate product launch and performance metrics to drive outcomes on overall product lifecycle, supplier volume renegotiations, and pricing recommendations
- Identify opportunities for product improvements by examining product return data and complaints information
- Serve as conduit between field and product management team by providing real-time insights from the customer and field-based teams
- Understand market-leading, emerging, and complimentary technology, its impact on Intuitive’s Endoluminal product lines, and go-to-market strategy
- Conduct qualitative and quantitative market research to inform go-to-market strategy, pricing, and product positioning
Required Skills and Experience
- Self-directed, nimble, and adaptable with ability to proactively seek advice and feedback when needed
- Ability to influence cross-functional teams without formal authority. This includes the ability to take the lead in bridging communication between engineering, planning, marketing, sales, and customers. The ability to context-switch between cross-functional groups is key
- Demonstrated interest in healthcare, hospital operations, and finance
- Excellent communication and presentation skills, including experience presenting to senior management and customers
- Exceptional relationship builder with proven ability to work across multiple disparate parts of an organization to deliver results
- Excellent teamwork skills with proven ability to collaborate across multiple disciplines to ensure product delivery and success
- Ability to source information autonomously and not only identify issues, but proactively propose creative solutions
- Quantitative mindset, proven ability to investigate open-ended problems and work cross-functionally to implement initiatives
- Ability to prioritize and work proactively to manage multiple challenging deadlines and tasks
- Exceptional knowledge of the MS Office product suite. Moderate experience or knowledge with Zoom Whiteboard, Tableau, Agile, and Polarion
- Ability to work in surgical labs and hospital patient care areas is required
- Ability to travel up to 30%
Required Education and Training
- Minimum Bachelors (BS/BSE) in computer science, engineering, mathematics, or a related technical field highly preferred
- Minimum 5 or more years of professional experience with at least 2 years of experience in medical device product management, program management, project management, product marketing, or a similar discipline
- Product launch experience
- Relevant experience in medical devices and/or engineering/technical organizations
Working Conditions
- Ability to travel domestically and internationally
Preferred Skills and Experience
- Masters degree in life science, engineering, or business discipline preferred
- Experience leading launch and sustaining of multiple software product lines as the single-point-of-contact in a regulated environment
- Experience in one or more of the following areas preferred: medical software, capital equipment, medical devices, digital health, robotics, regulated product development
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
EEO and AA Policy
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
