Senior Product Manager, In-App

Hello! I’m LJ, Director of Product Management at Customer.io.

I’m looking for a Senior Product Manager to join our Messaging Channels team and enable marketing and growth teams to connect with their audiences across channels and platforms. From in-app messages to push notifications to emerging channels like WhatsApp and Rich Communication Services (RCS), you’ll drive innovation that helps our customers reach their audience effectively and respectively, impacting millions of people who receive messages from our platform every day.

This role is perfect for you if you’re energized by solving complex problems at scale and undaunted by discussions around infrastructure performance, costs, and reliability. You’ll stay deeply connected to customers, gathering insights to advocate for their needs, while collaborating with engineering and design to deliver multi-channel messaging solutions that drive business goals and respect end-user preferences.

And you’ll be learning, building, and shipping within a supportive and disciplined product environment. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials.

Some things you'll do

• Lead the Messaging Channels team in achieving strategic outcomes by developing solutions that are:
  • Valuable: Used and loved by our customers.
  • Viable: Fit within our business and technical constraints.
  • Usable: Easy for our customers to implement and use.
  • Feasible: Implementable by our engineering team.
• Develop a deep understanding of multi-channel messaging, including push notifications, SMS, in-app messaging, email, and upcoming channels like WhatsApp, RCS, and more.
• Collaborate with cross-functional teams to build innovative tools that enable our customers to orchestrate messages across channels.
• Stay on top of industry trends and guide the strategic direction of our messaging channels, focusing on growth opportunities.
• Advocate for user privacy and preferences, ensuring we respect how, when, and where end-users want to engage.
• Work with leadership to align on product vision, roadmaps, and long-term strategy, driving impact across teams and projects.

What we’re looking for

• Ability to work overlapping hours with GMT-8 to GMT-5 time zones.
• 5+ years of product management experience, ideally with messaging channels or multi-channel communication platforms.
• Strong experience in MarTech, growth marketing, or messaging automation tools (experience with Customer.io or similar platforms is a plus).
• Demonstrated success in building products from concept to delivery, starting with a compelling vision and executing in iterative steps that prioritize learning and delivering customer value.
• A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.
• Curiosity and a passion for emerging messaging trends and technologies like RCS, WhatsApp, and in-product inboxes.
• An infectious energy when sharing customer stories, used to align the team around the customer’s experience.
• Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.
• An excellent writer who values clarity and brevity while avoiding jargon.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $174,000-$192,000 USD

Zone 2: $159,500-$176,000 USD

Zone 3: $145,000-$160,000 USD

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter

2. 45-minute video call with the Hiring Manager

3. 60-minute video call Product Exercise with one Engineering and one Design team member

4. 60-minute video call for product presentation with cross-functional partners

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].