At Kontakt.io, we build technologies that help transform buildings into indoor spaces that are useful for people in their daily journey to accomplish their goals, working or being cared for, in a safe & sustainable indoor environment.
Over the past 24 months Kontakt.io has entered a new growth trajectory steaming from the healthcare vertical. We grew from 30 to 90 people, and quadrupled our ARR - all while remaining extremely capital efficient. Now, we are entering the next stage of growth taking the business from $10M+ to $100M+ ARR.
As a Sr. Product Manager at Kontakt.io, you’ll take on the exciting challenge of becoming the CEO of a newly launched B2B SaaS-product suite. Your mission is to make Kontakt.io the No1 indoor location solution provider for the healthcare vertical. The goal for 2023 is to deploy our applications in 100+ hospitals, create $10M+ in net new ARR, and launch a hand-full of new apps targeting the underserved SME market.
You will drive the whole portfolio of our Apps. You will own the roadmap, delivery and ARR scale up of the Kio Cloud Applications for healthcare. You will help create and drive the strategy, vision, and roadmap, with a high degree of ownership over critical features and the customer experience. You’ll need excellent business analysis skills as well as the product planning/SCRUM management chops to keep multiple parallel work streams going at the same time. You will be responsible for working with an array of stakeholders including the CEO, CRO and VP Engineering to plan and drive product development and go to market. You will report to the CEO.
Responsibilities
- Breath our product principles of building human centric, dead simple, and completely reliable products
- Define the requirements in MRDs and PRDs including phased scopes and ensure its timely execution
- Work closely with other departments to ensure alignment on the vision and execution
- Lead requirements gathering effort on the epics and stories as needed — consulting with product management, and other stakeholders (Sales in particular)
- Engage and work closely with UX/UI designer to build the designs which are aligned with the vision and Kontakt.io strategy
- Work closely with engineering team (fullstack and frontend engineers) to ensure timely delivery of new features and stability of the solution
- Participate in product pilot and rollout testing, visit customers to gather first hand feedback
- Research and leverage consumer insights and competitive intelligence to inform product strategy
- Define and shape future pricing strategy
- Work with key stakeholders to develop strategic initiatives and then work to evolve those initiatives into detailed programs/ project plans (including roadmaps, budget, and resource planning)
- Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders
- Track project timeline and ensure key milestones are met
- Manage all aspects of in-life products, including customer feedback, requirements, and issues
Qualifications
- 6+ years of product management experience building products from conception to launch
- Healthcare experience is a plus
- Track of successfully launching SaaS products between $0-10M ARR that are 10x better than competition
- Experience with self-service and product lead growth
- Experience with in-App analytics (e.g. Pendo, Amplitude) and NPS
- Prior experience working real-time time series data
- Hardware experience is a plus
- Experience with cloud environments (e.g., AWS, Microsoft Azure and Google Cloud)
- Comfortable in non-structured, high-urgency and intense environment
- Ability to do whatever it takes to get the job done
- A self-starter with excellent quantitative, analytical and interpersonal communication skills
- Entrepreneurial spirit & ability to wear many hats with minimal direction
- Ability to communicate business and product stories in concise compelling way to drive alignment and buy-in across the organization
- Track record of thinking outside the box and propose new solutions to existing problems from a product perspective
Customer Leadership - customer leadership is the key. If a customer has a problem we don’t wait. We understand what customer needs and we tailor our services, products around the customer. It doesn’t mean that we let the customer lead us. It means that we think about the customer first.
Growth mindset - we commit to results and growth. We are responsible for results, not for the activity or time spent. If we believe we can’t achieve a result or a job, it’s our duty to raise the voice, push back, explain what we suggest instead. We don’t see results as something static - ever. This means that our results and expectations are becoming more ambitious, quarter over quarter. We constantly evolve
Challenge, inspiration and respect - we are the challenger in the marketplace. When working with each other - or with customers - we enjoy and desire to challenge each other. We listen, reflect, and respond. We aim to understand the point of view of the other party and if there is customer merit in the argument. When we challenge, we articulate our hypothesis clearly and provide data and evidence in our argumentation. We respect the time of our colleagues. We have a zero-tolerance towards discrimination of any kind. We respect the environment.
Systematic execution - We recognize that the start-up journey will only be successful if we learn twice as much as others in half the time. For us, innovation also means continuous improvement in all fields. We think in systems when driving results, growth, and learnings.
Acting with urgency - We have a sense of urgency in everything we do - at all times. It’s deeply rooted in the belief that as an up-start, as a challenger, we need to drive value for our customers faster and better than anybody else in the marketplace. We do things outside of the personal comfort zone.
