Purpose of the role
The Product Manager will lead in the evaluation and execution of growth initiatives, including, new products and product iterations / extensions. The Product Manager will work with the credit, underwriting, technology, compliance, and legal, marketing and distribution teams to identify and execute on growth strategies. Specifically, the Product Manager will work with the business to identify and execute on opportunities to enhance the client / advisor / broker experience, improve processes related to credit, fulfillment and servicing including driving efficiency and impact the overall customer experience to create loyalty and advocacy for EQB. This individual will work closely with key systems including Genesis, MyEquitable, EQConnect, PPLUS, etc.
The Product Manager, Growth Business will be responsible for leading all initiatives related to the Growth business from discovery including research to requirement definition. The individual will be required to work with other Lending PODs to ensure that the priorities for the Growth Business are achieved.
Key outcomes for this role are:
- Portfolio value including improvements to originations and launching new products to deliver growth
- Sales force effectiveness including growing submitted volumes and total customers for all Lending products
- Broker / advisor / customer experience including CSAT and NPS
- Broker and customer growth and loyalty Cycle times
- Cost per a loan
- Continuous improvement to the Growth Businesses products and related digital assets used within the business
Main responsibilities
- Become product and industry expert, identify new products and product enhancements to round out the product suite. Lead discovery, business casing, and execution in order to bring the products to market in a timely manner.
- Negotiate with external organizations, including insurers and Managing general agencies in order to expand EQB’s partner institutions and approved carriers.
- On a daily basis, create and maintain various reports which will assist with the management of efficiency
- On a daily basis, communicate with staff members to ensure company goals and objectives are understood and achieved. Communicate with external contacts and business partners to strengthen and promote the Equitable Bank brand in the marketplace
Let's talk about you
- Have a post-secondary degree preferably in a financial field
- Have at least 5+ years of Product Management experience in the financial services industry
- Have 2+ year of highly preferred lending experienced
- Have 2+ years of highly preferred Anti-Money Laundering (AML) knowledge & Anti-Terrorist Financing (ATL) practices
- Strong leadership and coaching skills
- Established and meticulous organizational skills
- Sound multi-tasking skills and excellent attention to detail
- Autonomous ability to make decisions under pressure
- Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner
- Excellent time management, analytical and problem solving skills
- Committed to providing superb customer service
- Demonstrated ability to use MS Office (MS Word and Excel)
- Sound knowledge of mortgage lendin
- Proven ability to thrive and perform well in a constantly changing, high volume and high intensity environmen
- Elevated knowledge of fraud risk in the mortgage industry
- Fluency in French considered an asset
