Senior Product Manager - Employee Experience

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Product Manager - Employee Experience

Why We Have This Role

Employee Experience is a critical asset leveraged by leading companies worldwide to build organizations that attract and retain top talent. By enhancing employee engagement, wellbeing, and mitigating burnout risks, organizations can decrease attrition, boost productivity, and achieve superior business performance. Employee Experience is the pivotal touchpoint that influences revenue, loyalty, and customer satisfaction. Our world-class suite of Employee Experience products serves a substantial base of enterprise customers. As a Senior Product Manager, you will spearhead innovation focused on generating actionable insights from rich digital analytics and Voice of Employee (VoE) data collected through our platform. You will utilize cutting-edge AI/ML techniques and large language models (LLMs) to deliver insights and recommendations that elevate the employee experience.

How You’ll Find Success

Success in this role goes beyond shipping great products; it's about driving engagement, usage, and value realization for our customers. You have a passion for data and a knack for increasing engagement and usage through experimentation. Your goal is to deliver innovative products tailored to enhance the employee experience. Continuously experimenting and iterating on ideas not only leads to innovative product features but also promotes an agile mindset that adapts to changing market trends.

How You’ll Grow

• By taking initiatives and being adaptable in a dynamic environment
• Through developing problem-solving skills and the ability to make data-driven decisions.
• Engaging with diverse stakeholders, including engineers, designers, and customers, fosters strong interpersonal skills and the ability to communicate complex concepts clearly.
•  The role encourages a growth mindset, where taking initiative and embracing experimentation are key to product development. 
• The fast-paced and ever-evolving nature of the role requires adaptability and resilience.

Things You’ll Do

• Collaborate with engineers and designers to bring core feature sets to market
• Build empathy for core personas/users and translate this into product specification documents
• Engage with customers, sales, and stakeholders to drive product improvements and usage
• Utilize quantitative and qualitative data to inform decisions and success measures.
• Help go-to-market teams in communicating the value proposition to diverse audiences and collaborate on feature positioning
• Produce clearly written product specifications aligned with strategy
• Understand customer needs and identify product improvements.
• Use data to inform your viewpoints
• Release employee experience features related to insights and actioning 
• Communicate product value and partner with go-to-market stakeholders

What We’re Looking for on Your Resume

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field
• 4-8 years of experience in a product-related role, preferably in technology or software development
• An owner’s mentality, adaptability, and a problem-solving mindset
• Strong interpersonal, verbal, and written communication skills
• Analytical, data-driven decision-making capabilities

What You Should Know about this Team

• The product team is focused on providing solutions for large-scale organizational Employee Experience Management.
• The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.
• The team thrives in a fast-paced environment that prioritizes data-driven decision-making and encourages strong cross-functional collaboration among engineers, designers, and stakeholders.
• By translating this data into actionable insights, the team helps organizations improve employee engagement, wellbeing, and overall satisfaction, ultimately reducing attrition and boosting productivity.

Our Team’s Favorite Perks and Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.