At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Product Manager - Digital
Why We Have This Role
Digital is at the forefront of the experience offered by companies World-wide and is THE make or break touchpoint that impacts revenue, loyalty and customer satisfaction. The Qualtrics Digital Frontline set of offerings are the tip of the spear for our overall CX business with a large installed base and massive revenue growth of >80% year over year.
Joining the Digital Frontline team and Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity.
How You’ll Find Success
- Understand customer needs and pain points.
- Translate customer needs into actionable product requirements and roadmaps for Digital.
- Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
- Collaborate with data science teams to define product usage specifications and ensure adoption of launched products.
- Manage the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
- Develop and communicate the product feature roadmap to internal and external stakeholders.
- Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.
- Stay up-to-date on emerging trends in Digital and translate them into product opportunities.
- Create compelling product presentations and partner with go-to-market teams to develop materials to drive adoption of Digital products.
How You’ll Grow
- Having product intuition and cultivating customer empathy to positively impact product design, ensuring it resonates with user needs
- Developing compelling stories around your product to emphasize the value proposition
- Utilizing problem-solving skills and adopting a data-driven approach to decision-making, ultimately delivering products with strong adoption rates
- Taking initiative and showcasing adaptability in a dynamic environment, demonstrating the ability to thrive and contribute proactively
- Leveraging interpersonal skills to effectively influence and collaborate across different departments, promoting seamless cross-functional teamwork and driving clarity
Things You’ll Do
- Influence and contribute to product strategy for Digital
- Independently lead your product area and make effective decisions and tradeoffs
- Write clear and quality product investment documents; turn these into a prioritized roadmaps
- Connect with customers and understand end-to-end scenarios that matter
- Discover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market
- Manage work and execute with excellence across product, engineering, UX design and research.
- Know your product, customers, usage, and market trends better than anyone
- Lead product launches including working with marketing to take new features and capabilities to market
What We’re Looking for on Your Resume
- Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
- 4-6 years of experience in product management, with at least 1 year experience in a technical domain.
- Proven track record of successfully launching and managing products.
- Strong understanding of the enterprise software landscape and the challenges faced by enterprise customers.
- Excellent analytical and problem-solving skills.
- Ability to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.
- Strong communication and collaboration skills, with the ability to influence and build consensus across diverse stakeholders.
- Experience with Agile development methodologies (Scrum, Kanban) is a plus.
What You Should Know about this Team
The Digital team is centered around improving customer experience (CX) through digital touchpoints, using data-driven insights and digital experience analytics to optimize interactions. The team collaborates closely with engineering, product, go-to-market, user experience design and research to deliver seamless digital experiences, with a strong focus on aligning Digital Experience Analytics with the Digital Voice of the Customer product, driving holistic view of customer experience across digital channels.
Our Team’s Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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