Senior Product Manager - Customer Service System

• Lead the development, construction, and continuous optimization of the customer service system to ensure high performance and scalability.
• Collaborate with the operations team to analyze the effectiveness of key operational processes and tools in various scenarios, identify improvement opportunities, and implement strategies to enhance overall efficiency.
• Design and implement optimization plans to streamline workflows, driving increased productivity for the operations team.
• Manage the training, feedback collection, and troubleshooting processes related to the customer service system, ensuring that all stakeholders are well-supported and any system issues are promptly addressed.

• Fluent English & Mandarin - required to work with Mandarin speaking colleagues & customers
• Bachelor degree or above, more than 3 years of product manager experience
• Basic data analysis skills
• Good communication and collaboration skills

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Hybrid work arrangements
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.