Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at
Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We are launching a Current Account and looking for a Senior Product Manager to help us to shape and build out the customer experience and features as it grows.
We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together our Zopa ecosystem, with big ambitions targeting over 1m+ active customers in 3 years' time. This role will be crucial to helping us get there so there's big opportunity for some serious career defining impact.
The Current Account tribe is split over multiple squads, however at the centre of the product is the Current Account Experiences team which this Senior Product Manager will lead.
This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you apply for an account, view your main dashboard, and make transfers). Critical to this will be ensuring customers are excited by our product and want to use it over the competition.
Of course, you won't be doing this alone. Collaboration is in our Zopa DNA which means you'll be part of a cross-functional squad of talented and passionate engineers and designers working together from concept through to delivery. There’s no room for ivory tower thinking and dishing out requirements - you’ll need to work proactively and collaboratively from the ground up, engaging stakeholders, getting their buy in and most importantly making sure we're building the right things.
This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon. If this challenge excites you, we'd love to hear from you!
A day in the life:
- Lead a user experience focused team owning onboarding, early engagement, rewards and account benefits (and other features you think will move the needle!). This team must ensure our customers are excited by our product
- Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience
- Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure a speedy delivery of value and fast learning
- Ensure everything built is beautiful, valuable, viable, usable and feasible, with the help of the engineers and designers in your team
- Have an eye on the bigger picture, All roads will lead to your squad, so you’ll need to be involved in the work of Current Account platform and operational teams to make sure you’re all moving together
- Build close relationships with key stakeholders such as Operations, Compliance, Brand, Legal and Finance to effectively and collaboratively solve problems
- Work closely with the Current Account Product Lead on over-arching product strategy for customer acquisition
The ideal candidate:
- You have spent 5+ years working in customer facing product. Ideally, you have experience at a Fintech, but this isn’t imperative
- You are passionate about Product. You are excited by the journey we’re on and full of ideas for what’s next
- You can evidence the successful products you’ve built. If you haven’t created a zero to one product, you’ve really moved the needle on metrics for previous products
- Customers love your products. You combine quantitative and qualitative evidence to make customer insights central to your decision-making process. Your clear how your product differentiates and how it fits your target market’s specific needs.
- You're outcomes focused and highly proactive. You take ownership for the product’s success, including where this goes beyond your immediate remit
- Your decisions are backed by data. You test and learn as you go, consistently progressing towards the end goal rather than waiting for perfection
- You have experience acting as a leader in cross-functional teams. When you think about who your “team-mates” are, your “go-to” will be engineers and designers
Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!*
#LI-JR1
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
