tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://bit.ly/hsptblhndbk
We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.
Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself: https://bit.ly/hsptbltwnhll
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
The Product: Core & Connectivity
Our Core platform is comprised of properties, calendar, messaging, metrics, operations, and guest experience. The Connectivity component is our integrations into major online travel agencies like Agoda, Airbnb, Booking.com, Google Travel, and VRBO. Our nearly 15,000 customers rely on our core and connectivity product to manage $300M+ in monthly reservations.
Responsibilities
We provide value to our customers by relentlessly simplifying our product and uncovering new ways to gift our customers their time back. We want to make managing short-term rentals trivial. Your responsibility is to keep our product on mission.
- Drive outcomes and own the results on a multi-million dollar business line
- Develop and implement the product vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision.
- Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
- Work with senior management to create product plans and roadmaps, based on your interaction with customers and aggregate customer feedback.
- Partner with sales, customer support, and engineering to ship features and products that solve the right problems.
- Ensure products and releases are launched correctly and on schedule.
- Prioritize, set the pace of execution, and balance engineering cost with impact on business.
- Suggest ways to track product use and impact on end users.
- Make creative recommendations to expand product base and vision. Actively seek out opportunities to innovate.
Requirements
For this position, your location is not a requirement. The ideal fit could work under European or American east coast timezones.
Don’t tick all the boxes? Talk to us about why you’re still an amazing fit. The successful candidate will demonstrate how they are uniquely qualified for this role and will be someone that we cannot wait to start working with.
Here’s what we’re paying attention to:
- 5+ years of product management experience, ideally in B2B SaaS, real estate or hospitality software.
- 5+ years of short-term rental industry experience.
- Exceptional communication skills - especially written - with a particular knack for clearly and precisely articulating customer concerns.
- Knowing that Dawn's favorite fruit is Grape.
- High degree of empathy both toward customers and teammates.
- Track record of owning 0→1, end-to-end product, and feature development.
- Intense focus on shipping products, and ability to make trade-offs that require prioritizing different competing demands.
- Ability to manage a project, structuring it into relevant work categories, dependencies, and priorities within a relevant tool.
- Self-motivated, entrepreneurial, and persistent in ensuring that your product is successful.
- Able to make decisions when surrounded by uncertainty. You don’t require a support system to maintain momentum.
Benefits
The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.
- A supportive and caring team environment where you are trusted, not managed.
- The total budget for this role is between $153,000 - $188,679 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.
- We also offer an extra compensation with RSUs (through our $HOST token).
- 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
- Mental-health and emotional support with therapists on call through Slack by Spill.
- Recognized on Inc.’s list of Best Workplaces for 2023
