We are seeking an organized, data-driven, and dynamic Senior Product Manager to lead our Communications Team in the Patient area. The successful candidate will lead one of the key teams of the company, managing the communication systems between doctors and patients in Europe and LATAM. This platform is responsible for our Chat and to inform patients about their booked appointments, reaching +10M people monthly. You will play a pivotal role in realizing our vision of providing a seamless way to enable communication and information exchange between DocPlanner, healthcare professionals, and patients throughout the patient journey. You will lead a team of talented individuals to create products and solutions that enhance the interaction and engagement between doctors and patients.
Key Responsibilities:
- Define and set key results for your team to increase patients managing their appointments digitally, we believe our communication system is the starting point of this strategy.
- Collaborate closely with engineering, design, research, and analysts to identify and solve critical customer problems.
- Monitor and analyze customer behavior regarding launched features and measure against KPIs
- Create and maintain a backlog of initiatives, executing these through experimentation, data analysis, and validation of hypotheses and business cases.
- Develop product requirements using Agile or Shape Up methodologies, including user stories, wireframes, or prototypes, ensuring they are backed by user/customer insights.
- Coordinate with various teams (e.g., Legal, PMS software, C-Levels, and Country Managers) and support operations whenever new features or products are introduced.
- Work with other Product Managers from different areas to balance business goals and customer needs, ensuring that relevant issues are debated, decided on, and initiatives are delivered.
- Oversee the functionality of developed features before they reach the production environment.
- Product Management: 5+ years of experience in product management (ideally marketplace/B2B2C, or B2C at scale), with a proven track record of delivering successful products
- Feel comfortable being independent and taking initiative - expect to encounter scenarios with ambiguity, so we expect this person to navigate through such uncertainties and carve out solutions
- Analytical Skills: Strong analytical skills with the ability to interpret data and user feedback to make informed product decisions
- Excellent organization skills with a good understanding of Agile or Shape-Up development processes
- Strong customer focus, with the ability to identify and prioritize goals to drive product engagement
- Ability to keep the clarity of the next steps and spread your vision across the organization
- A big Bonus are these:
- Healthcare Knowledge: Deep understanding of the healthcare industry, eHealth trends, and the patient journey.
- Experience with communication Solutions: Experience in developing communication solutions, and messaging platforms is a plus.
Let’s talk money
- A salary adequate to your experience and skills.
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Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
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Share options plan after 6 months of working with us.
True flexibility and work-life balance
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Remote or hybrid work model with our hub in Barcelona;
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Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
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Summer intensive schedule during July and August (work 7 hours, finish earlier);
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23 paid holidays, with exchangeable local bank holidays;
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Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
Health comes first
- Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);
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Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy;
- Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
Keep growing with us
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20% time rule: spend 20% of your working hours on personal development related to your role and collaboration with other teams;;
- Free English and Spanish classes.
We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO
