Shanghai, China

Job Summary:

We are seeking a highly skilled and experienced Senior Product Manager to lead our efforts in optimizing checkout conversion rates and delivering a localized shopping experience for our customers. As a key member of our product team, you will be responsible for driving initiatives aimed at increasing sales, improving user experience, and enhancing customer satisfaction.

Key Responsibilities::

Conversion Rate Optimization:

Lead strategic initiatives to increase checkout conversion rates across our desktop/mobile website and native apps.
Conduct comprehensive analysis of user behavior, funnel performance, and conversion metrics to identify opportunities for improvement.
Collaborate with cross-functional teams, including design, engineering, and marketing, to implement A/B tests, design experiments, and iterate on features to drive conversion uplift.
Utilize data-driven insights to prioritize and execute optimization efforts, focusing on areas such as checkout flow, payment options, and form simplification.

Localized Shopping Experience:

Develop and execute strategies to provide a personalized and localized shopping experience for our diverse customer base.
Work closely with regional stakeholders to understand cultural nuances, language preferences, and local regulations that impact the shopping journey.
Leverage localization tools and technologies to efficiently scale personalized experiences while maintaining consistency across platforms.

Product Strategy and Roadmap:

Define the product vision, strategy, and roadmap for checkout optimization and localization efforts, aligned with company goals and customer needs.
Prioritize feature development and optimization initiatives based on business impact, customer feedback, and market trends.
Communicate product plans, progress, and results to stakeholders at all levels of the organization, including executives, product teams, and cross-functional partners.

Continuous Improvement and Innovation:

Stay abreast of industry best practices, emerging technologies, and competitive landscape related to e-commerce, checkout optimization, and localization.
Foster a culture of experimentation and innovation within the product team, encouraging creative solutions to complex challenges.
Drive continuous improvement through iterative development processes, feedback loops, and performance measurement.

Qualifications:

Required:

5+ years of experience in product management, with a focus on e-commerce, conversion rate optimization, and localization.
Proven track record of successfully driving significant improvements in checkout conversion rates and delivering localized experiences in a fast-paced, customer-centric environment.
Strong analytical skills and proficiency in data-driven decision-making, with experience using analytics tools and A/B testing platforms.
Excellent communication and collaboration skills, with the ability to effectively influence and align cross-functional teams towards common goals.
Deep understanding of user experience principles, e-commerce trends, and internationalization/localization best practices.
Experience working with agile development methodologies and familiarity with product management tools (e.g., Jira, Asana, etc.).

Experience Requirements:

Generally requires five (5) plus years of product management experience

Education Requirements:

Bachelor’s degree required

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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Senior Product Manager - Checkout