Senior Product Manager, Billing

Are you a Product expert? Are you looking to dig into the details and help define and deliver a world-class billing experience for our largest customer base? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Product Manager, Billing and help change the world of real estate, one home at a time.

What you'll do:

• Support our customers to dig into their accounting operations to understand their billing needs and challenges. 
• Collaborate with design, engineering, data science, and analytics teams to identify and prioritize opportunities and turn them into requirements, designs, and code. 
• Connect with sales and customer service leaders to align on top billing pain points that have surfaced in tickets and customer calls. 
• Partner with our accounting team to watch them work in our billing systems and identify new areas of opportunity.
• Partner with your fellow product managers on product changes that may impact customer billing and get them on your roadmap. 

The ideal candidate for this role loves getting into the details, goes deep with customers to understand their needs and translating those to successful products, has a proven track record of collaborating with sales, accounting, and customer service teams, has experience working on Salesforce as a product, and is skilled at communicating across levels and functions. Success in the role will be measured by customer NPS, customer feedback, and accounting accuracy. 

What you'll bring:

• Vision - You have an eye for great products, and advocate for new features with quantitative and qualitative reasoning
• Customer Focus - You comprehend and advocate for the product and our customers; you bring strong customer empathy and experience driving product direction and execution based on customer pain points and opportunities.
• Attention to Detail - You sweat the small stuff, and you raise the team’s standards for quality and attention to detail
• Planning - Lead cross-functional participation in planning and execution; direct product development toward the highest-ROI opportunities
• Decisive - You can translate ambiguous or conflicting inputs into solid action plans and precise requirements
• Influence - The ability to influence other product teams to prioritize both the tracking of critical data and the incorporation of new data science initiatives on their roadmap is a critical skill that the data science product manager must possess. 
• Communication Skills - Clear, concise written and verbal communication skills; experience crafting epics, user stories, and tasks

Key Competencies: 

• Bachelor’s degree and 8+ years of related experience preferred or equivalent work experience
• Product management experience at a leading technology company, billing and accounting software experience preferred
• Demonstrated experience in adopting product management best practices, standards and policies
• Strategic thinker. Understands business objectives and converts them into clear product plans, follows through with execution.
• Comfortable with ambiguity and challenge. Thrives in a fast-paced environment, concurrently manages multiple initiatives, remains optimistic.
• Excellent communicator. Articulates the product strategy and roadmap, structures the problem at hand, experienced and comfortable gaining alignment and in presenting to senior executives.