We give hospitals a platform to run their care delivery operations dynamically, adjusting to changes in patient flow, demand, and resources. We provide a holistic view of hospital operations by converting real-time location data of patients, staff, and equipment into actionable insights, predictions, and recommendations using AI.
Over the past 24 months,
Kontakt.io has entered a new growth trajectory. We grew from 70 to 130 people and quadrupled our ARR - all while remaining extremely capital-efficient. Now, we are entering the next growth stage, taking the business to $100M+ ARR. Following our $50M investment from Goldman Sachs, we seek a
tech- and cloud-savy Sr. Product Manager.
As a
Sr. Product Manager at
Kontakt.io, you’ll take on the exciting challenge of becoming
the Product Manager of our Kio Apps with focus on patient domain. If you are passionate about creating AI-driven solutions that transform healthcare and improve patient outcomes, we want to hear from you!
You will own the product lifecycle from ideation to launch, working closely with cross-functional teams to build and refine AI pipelines that deliver actionable insights for healthcare providers. Your primary goal will be to create products that simplify complex workflows, reduce wait times, optimize resource allocation, and ultimately improve patient outcomes.
You will help create and drive the strategy, vision, and roadmap, with a high degree of ownership over critical features. You will own the r delivery and ARR scale up.
You’ll need excellent business analysis skills as well as the product planning/SCRUM management chops to keep multiple parallel work streams going at the same time. You will be responsible for working with an array of stakeholders including the CEO, CRO and VP Engineering to plan and drive product development and go to market. You will report to the CEO.
Responsibilities:
- Breath our product principles of building human-centric, dead simple, and completely reliable products
- Collaborate with data scientists, AI engineers, and healthcare professionals to build robust AI pipelines that leverage real-time data to predict patient demand, optimize scheduling, and reduce bottlenecks.
- Conduct market research, gather user feedback, and analyze data to identify pain points, needs, and opportunities within the patient flow management domain.
- Ensure that all products adhere to healthcare regulations, data privacy, and security standards (e.g., HIPAA, GDPR)
- Define the requirements in MRDs and PRDs including phased scopes and ensure its timely execution
- Work closely with other departments to ensure alignment on the vision and execution
- Lead requirements gathering effort on the epics and stories as needed — consulting with product management, and other stakeholders (Sales in particular)
- Engage and work closely with UX/UI designer to build the designs that are aligned with the vision and Kontakt.io strategy
- Work closely with the engineering team (fullstack and frontend engineers) to ensure the timely delivery of new features and stability of the solution
- Participate in product pilot and rollout testing, visit customers to gather first-hand feedback
- Work with key stakeholders to develop strategic initiatives and then work to evolve those initiatives into detailed programs/ project plans (including roadmaps, budget, and resource planning)
- Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders
- Track project timeline and ensure key milestones are met
- Manage all aspects of in-life products, including customer feedback, requirements, and issues
Qualifications:
- 6+ years of product management experience building products from conception to launch
- Strong understanding of patient flow management, healthcare operations, and hospital information systems.
- Track of successfully launching SaaS products between $0-10M ARR that are 10x better than competition
- Familiarity with AI/ML technologies, data analytics, and experience working with engineering teams on AI pipeline development.
- Track of successfully launching SaaS products between $0-10M ARR that are 10x better than competition
- Experience with self-service and product lead growth
- Prior experience working real-time time series data
- Strong problem-solving abilities and a data-driven mindset; experience with data visualization tools and A/B testing
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business, Healthcare Management); an advanced degree is a plus.
- Experience with self-service and product lead growth
- Comfortable in non-structured, high-urgency and intense environment
- Ability to do whatever it takes to get the job done
- A self-starter with excellent quantitative, analytical and interpersonal communication skills
- Entrepreneurial spirit & ability to wear many hats with minimal direction
- Ability to communicate business and product stories in concise compelling way to drive alignment and buy-in across the organization
- Track record of thinking outside the box and propose new solutions to existing problems from a product perspective
Customer Leadership - customer leadership is the key. If a customer has a problem we don’t wait. We understand what customer needs and we tailor our services, and products around the customer. It doesn’t mean that we let the customer lead us. It means that we think about the customer first.
Growth mindset - we commit to results and growth. We are responsible for results, not for the activity or time spent. If we believe we can’t achieve a result or a job, it’s our duty to raise our voice, push back, and explain what we suggest instead. We don’t see results as something static - ever. This means that our results and expectations are becoming more ambitious, quarter over quarter. We constantly evolve
Challenge, inspiration and respect - we are the challenger in the marketplace. When working with each other - or with customers - we enjoy and desire to challenge each other. We listen, reflect, and respond. We aim to understand the point of view of the other party and if there is customer merit in the argument. When we challenge, we articulate our hypothesis clearly and provide data and evidence in our argumentation. We respect the time of our colleagues. We have a tolerance towards discrimination of any kind. We respect the environment.
Systematic execution - We recognize that the start-up journey will only be successful if we learn twice as much as others in half the time. For us, innovation also means continuous improvement in all fields. We think in systems when driving results, growth, and learning.
Acting with urgency - We have a sense of urgency in everything we do - at all times. It’s deeply rooted in the belief that as an up-start, as a challenger, we need to drive value for our customers faster and better than anybody else in the marketplace. We do things outside of our personal comfort zone.
