Senior Product Manager, AI

The team

Dialpad’s Product Manager team provides Dialpad and the communications industry with a clear direction.  As a member of the Product organization, you will shape and design the products and features that will define the future of work and business communication using your innate curiosity and a strong sense of strategy.

Your role

As a Senior Product Manager, you will help shape the future of the communications and collaboration industry by leading our Ai feature development. Over the past number of years, Dialpad has made heavy investments in in-house AI technology (ie, speech recognition and NLP / NLU) and developed industry-first features such as real-time transcriptions, Ai-CSAT (inferred customer satisfaction based on conversations), Agent Assist (recommended answers to questions), and more. We’re looking for a product leader to help us leverage our proprietary technology to enhance conversations across our platform. If you’re eager to work with bleeding edge technology and an expert team to drive insights from conversations, automate workflows, and unlock the power of voice as a dataset and input — this is your chance! We’d love to hear from you.

This position reports to our Chief Strategy Officer (a former start-up CEO in the Ai space) and has the opportunity to be based in our US/Canada Office.

What you’ll do  

• You’ll be responsible for the continued development of new and existing Ai features, and be a critical driver of innovation within Dialpad
• Help to inform and further define the long term Ai roadmap and strategy for Dialpad; what features to build, how to build them, and when to build them
• Partner closely with engineers across Speech Recognition, NLP, Data, and Design to build requirements, appropriately scope, and effectively manage the delivery of Ai powered features on a quarterly basis
• Champion and educate internal and external stakeholders and partners on Ai related features, and partner closely with Product Marketing to develop external packaging and messaging
• Work closely with Sales Enablement to create appropriate sales and support training for internal parties
• Track and measure the success of launched features (both in terms of user adoption and revenue)

Skills you’ll bring  

• 5+ years of experience as a Product Manager.
• Demonstrated track record of delivering exceptional product experiences in the Contact Center space. 
• Familiarity with automated speech recognition and natural language processing
• You learn by doing, love tackling as-of-yet unsolved problems, and take an analytical approach to arrive at the best solution. 
• You have an entrepreneurial, goal-driven mindset, and are comfortable in an agile environment. 
• You have excellent communication skills and can act as a bridge between product, engineering, design, QA, marketing, and sales.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.\

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.