About TodayTix Group:
TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.
Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.
About The Role:
The Product Design team at TTG is seeking a Senior Product Designer to elevate our core experiences. The ideal candidate is creative, self-driven, curious, open, bold, and excited to create impactful journeys.
Reporting directly into the Director of Product Design in NYC, you’ll be responsible for improvements to our website, seat selection and checkout experiences. You will work most closely with our Checkout and Web teams to create clarity, ease and delight for anyone looking to experience theatre.
This is a fantastic opportunity for someone who thinks in holistic user journeys, wants to work cross functionally and is excited to have strategic input. Our Product design team is dedicated to creating innovative experiences that feel familiar and cultivating our strategic impact. If this resonates with you, we’d love to hear from you!
Please note: this is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.
What You'll Do:
- Manage your roadmap, workload and deadlines without much oversight. Working with your product counterparts directly to determine priority and timelines
- Evaluate the relative priority of your projects, challenging if it’s being invested most impactfully
- Collaborate with product leaders to challenge our roadmap and ensure we’re prioritizing our initiatives appropriately
- Develop a deep understanding of our core customers, they’re experiences, what they value and what their biggest challenges are
- Help maintain our growing design library in Figma and continuously look for ways to improve our processes
- Contribute to rethinking how a customer discovers and gets excited about a show, to how the debate and decide which dates and seats to purchase tickets for
- Support with organizing creative brainstorming sessions, sketch and design prototypes rapidly, run user research interviews and socialize learnings/insights
- Ensure that we not only increase conversion but that we create industry-leading experiences
We're Looking for Someone With:
- 5+ years of experience working at high growth organizations
- Strong ability to create sketches/wireframes, user experience journeys and prototypes in a non-precious way that helps align our thinking
- Thorough critical thinking skills to take complex workflows and simplify them into customer-friendly and easy experiences
- Follow existing design patterns with a critical eye towards type, hierarchy, spacing, contrast. Along with an ability to balance dense screens that feel focused and light
- Inspired creativity – the ability to cast a wide net and not get too attached to any one idea is critical
- Effective competitors audits
- Strong articulation of ideas and rationale for why and why not a design works
- Active contributor to design rituals like weekly standups, design reviews and retros
- Proactive, curious and engaged personality
- E-commerce, ticketing or checkout experiences is a plus
- Passion for experiencing live events such as theatre, music, comedy, art is a plus!
Good to Know:
TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites:
-Hybrid work environment (minimum 2 days per week in office)
-Healthcare, vision, and dental plans, with generous contributions from the company
-Life and disability insurance
-Paid Parental Leave
-Generous 401(k) Matching
-Flexible Paid Time Off
-Free membership to One Medical Group & Employee Assistance Program
-Annual Professional Growth Budget
-Employee donation matching
-Employee Referral Program
-Work From Home budget
-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.
For information on our US employee and applicant privacy policy, click
here. For more information about the data we collect and retention periods, please see our Data Collection Notice
here.
