Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (
eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
We're looking for a Senior Product Designer to play a key role on specific projects, accountable for translating business strategy into a functional, best in class digital experiences. We're looking for a Human Centred Design expert taking broad ideas and using research and insight to craft high fidelity deliverables ready for development. The ideal candidate thrives on representing design in fast-passed, cross-functional, agile environments. They are well versed in modern design tools and methods, able to read, understand and augment business requirements, and define all aspects of product UX. They hit the ground running, take initiative, and inspire confidence by showing the art of the possible, then deliver thorough UX specifications to various audience.
About The Work
- Act as design subject-matter expert on multiple Product Pods
- Deliverer Product Values by facilitating Design Thinking, providing expertise and guidance
- Create behavior maps, sketches, prototypes, and human-system interactions
- Clearly communicates ideas, options, and intended experiences to cross-functional teams and senior stakeholders
- Promote a culture of curiosity, novelty, experimentation and build positive change for EQB customers
- Collaborate with POD and framework designers, researchers, business strategists, engineers, and others to develop the right solutions
- Support Design System development and accessibility standards and guidelines
- Drive business value through design activities on specific project teams and crafts innovative experiences for customers
- Leads end-to-end product design process, from discovery to delivery, acting as voice-of-customer and advocating for progressive UX
- Define and iterates Journeys, Service Design, Vision Boards, User Flows, Wireframes, Prototypes, and High-fidelity screens
- Deliver wireframes and high-fidelity screens for responsive web/browser and Mobile App (Android mobile, iOS mobile)
- Craft project specific UX for Desktop and Mobile App paradigms, uncovering and defining opportunities for each
- Uncover Moments of Truth that create value for customers and build experiences that amplify them, looks for opportunities across other products and features
- Facilitate discovery sessions, collaborative workshops, design reviews and check-ins with stakeholders
- Initiate research cycles and supports researchers in crafting scripts, research artifacts, analyzing data, and making recommendations
- Collaborate with Product Managers, Designers, Researchers, and Engineers to create deep product understanding and build innovative solutions
- Speak up for design needs and product quality during Scrum ceremonies, demos, and project meetings
- Leverage existing components and patterns within the EQ Bank Design System while contributing to its continual evolution
About You
- 7+ years of experience in a Digital UX, Interaction or Product Design roles building and shipping products, preferably built from ground up
- Varied academic backgrounds are welcome including UX, Design, Information System Design, Psychology, Architecture
- Extensive experience with complex, transaction and interaction-heavy, multi-platform ecosystems, balancing business strategy, data, and user needs
- At-scale thinker, starts with big picture and designs the end-to-end experience, including workflows information architecture, user journeys, concept sketches to high fidelity designs
- Mobile-first mindset and ability to differentiate between desktop and mobile paradigms, behavioral nuances, constraints, and capabilities
- Understanding of client-side and backend frameworks, application interface architecture, and negotiating feasible front-end UI solutions
- Hands-on experience in design research methods and ability to collaborate with research team
- Independent problem solver, creative, open minded, able to pivot, explore, and experiment
- Practiced in design and project management tools, including Figma, Invision, Zeplin, Jira, Confluence.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
