Senior Product Designer (Video Verification)

At Noonlight our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the latest commercial security, smart home, health, and lifestyle products in the market.

We are looking for an experienced designer to improve Noonlight’s video verification product, which is currently used by live agents to review over 20K motion, person, or weapon detections per day. You will partner with customer success, Noonlight agents, and our AI/ML Lead Engineer to design and test new features that produce faster and more accurate responses to video events. Alongside the product team, you will be asked to  balance three guiding principles: zero missed emergencies, zero unwanted disruptions, and fastest resolution.

What Excites You:

• Following the latest in AI, computer vision, and ChatGPT “tasks”
• Saving people and property in real life emergencies

What Excites Us:

• Willingness to test, learn, and improve in quick cycles
• Strong sense of ownership, work ethic and self-motivation
• Exceptional problem solving/analytical skills
• Experience leading design projects from start to finish, including working with product managers and engineers to proactively identify potential barriers

Design experience that may make you a great candidate:

• Experience designing for people who are tasked in binary decision making - things like airport security/scan imaging, radiology software and medical imaging, pass/fail quality control software, content moderation like social media user-generated content, etc.
• Experience designing for people performing repetitive tasks for long hours
• Experience designing for gaming - think hyper-focused, fast-paced, accuracy-involved, win/lose scenarios
• Experience designing video controls, such as play, pause, rewind, fast-forward, zoom, advanced panning, split-screen, or marking a specific frame or segment of video for further review or escalation
• Experience designing contextual help or tooltip features

Requirements:

• Bachelor’s in related field or equivalent professional experience
• 5+ years experience designing SaaS products, video players, dashboards, or mobile applications
• Online portfolio showcasing examples mentioned above
• Experience with standard design and animation tools like Figma, Adobe XD, Adobe After Effects, Keynote, and/or prototyping tools
• Experience leading UX customer interviews
• Ability to think at a high level about product strategy, principles, and vision, while demonstrating curiosity and a real passion for crafting amazing experiences
• Other duties as assigned 

Nice-to-haves:

• Ability to translate your designs from pixels to code, or at least have some basic coding experience

Company Information

Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application, Noonlight has since grown into a connected safety platform — partnering with products and services to enable modern and affordable 24/7 professional sensor monitoring, video monitoring, false alarm filtering, and data-rich emergency response via an API. Noonlight’s technology works everywhere in the United States and Canada, allowing end users to quickly get help in any situation, without requiring a 911 call or the ability to talk or text. Noonlight was acquired by Alarm.com in 2022, furthering its vision of automatic safety. It continues to operate as an independent business, with the benefits, and backing of Alarm.com. For more information please visit www.noonlight.com.

For more information, please visit www.noonlight.com or www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

ALARM.COM IS AN EQUAL OPPORTUNITY EMPLOYER

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].

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