Santa Clara, United States

Full-Time

Company:

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team:

The Customer and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, and Field Service Management, and Industry verticalized solutions such as Healthcare and Life Sciences Services and Clinical Device Management, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office healthcare teams to resolve issues faster, and drive great experiences through our products.

The Role:

Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.

What you get to do in this role:

Create high-quality enablement content that describes the value of the product innovation with a focus on workflows and task orchestration for care teams and supporting departments.
Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
Develop best practices assets to drive product adoption by customers and partners
Become a trusted resource to promote the healthcare industry products vision with industry influencers, strategic partners and analyst firms.
Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans.
Lead cross-functional teams to accomplish our goals.

Qualifications

12+ years of Product Management or related experience in a customer-facing role
Deep experience with CRM or BPM applications, specifically data models applied across multiple industry verticals or related is required
Experience in configuring and shipping enterprise software products is required
Experience in Development/Functional Consulting functions is a plus; a healthcare solutions background is optional
Very strong written and oral communication skills
Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Senior Principal Outbound Product Manager - Healthcare Provider