Senior Principal Customer Success Manager

About the team/role

As an Enterprise Senior Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

Responsibilities:

• Establish deep customer trust to enhance strategic partnerships.
• Provide thought leadership and strategic planning for account expansion.
• Navigate challenges and escalate issues as needed.
• Collaborate with Account Management for growth/expansion opportunities.
• Build strong relationships with customers at various levels.
• Drive engagement cadence and collaborate with internal teams for customer success.
• Develop a deep understanding of Checkr products and processes and how they map to customer programs to drive positive business outcomes. 
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals, be the voice of the customer, and provide visibility and/or escalations.

What you bring:

• 8+ years of Customer Success or Account Management experience handling a book of business with major enterprise/strategic clients.
• Skilled at navigating organizations to maintain and expand relationships at all levels.
• Strong written and verbal communication skills, capable of simplifying complex topics.
• Bias toward action and ability to extend influence to drive action without direct authority.
• Experience in a B2B software technology company. HR tech industry experience is a plus.
• Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker.
• Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is $196,270 to $230,906 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.