Senior Practice Transformation Director - Southeast (Reproductive Healthcare)

Travel: 25%

Position Summary

Reporting to the VP of Practice Transformation, the Senior Practice Transformation Director (SPTD)  ensures quality delivery and program implementation for multiple healthcare organizations by optimizing within set resources, influencing appropriate strategy, and leveraging key health center c-suite and leadership relationships They lead and guide transformation delivery teams to ensure excellent execution of technical assistance and training to health center organizations, providing oversight of budgets of up to $10M for their entire health center portfolio (up to 20 health care organizations). They supervise a program delivery team that can include up to 5 Practice Transformation Leads, a Practice Transformation Associate and Practice Transformation Coordinator and are responsible for coaching, mentoring and guiding the staff on evidence-informed healthcare practice change. The SPTD will leverage their deep understanding of patient-centered sexual and reproductive health best practices to provide input to the VP of Practice Transformation on recommended project scope and required resources, and will collaborate with team members to determine successful health center strategy and execution. Additionally, the SPTD will hold key stakeholder relationships for state and regional partners in the areas where they are working. Other key responsibilities include:

• evaluating cost to deliver our programs,
• evaluating health center performance outcomes and sustainability of improved patient care standards,
• ensuring efficient and effective delivery of the Upstream program, including technical assistance and training, to support health center partners’s ability to strengthen contraceptive care practices by providing input, mentorship, and guidance to Practice Transformation team members and signing off on final implementation approach recommendations
• ensuring achievement of clinical and administrative best practices related to contraceptive care and health center satisfaction, and
• guiding Practice Transformation Leads in leveraging a cross-functional set of internal experts to drive the best outcome for each individual health center partner.

Essential Duties and Responsibilities

• Accountable for driving outcomes at partner health centers/systems by supervising delivery of high quality and consistent support and technical assistance, optimized for resources allocated
• Responsible for coaching, mentoring, and guiding Practice Transformation team on healthcare best practices, program execution, relationship management, and project management
• Scope technical assistance work to assign workstream ownership (if applicable)
• Acts as the primary point of cross-functional coordination between Program delivery teams and cross-functional support leadership
• Owns relationship with Health Center/System Executive Sponsor (often a C-suite team member), acts as backup for relationship if there is a change in PTL, acts as a resource for health center partners to ensure excellent execution of the Upstream program
• Facilitates sharing of key learnings from program delivery within larger Practice Transformation Team and with Technical Assistance Design team for continuous learning
• Collaborates within and across departments to continuously calibrate against established health center organization project scope while providing a seamless end-to-end experience from program initiation through program completion
• Lead and provide ongoing support to various internal continuous learnings and cross-functional efficiency. Many of these efforts require strong ability to effect enterprise-wide change.
• Additional duties as assigned

Required Education, Experience, Knowledge, Skills and Ability

Upstream celebrates and fosters an inclusive work environment and encourages people of all identities, perspectives and backgrounds to apply.      

• 15+ years of professional experience within a healthcare setting and/or nonprofit organization with demonstrated supervisory responsibilities (5-8+ years have been spent  in a leadership role influencing strategy, team development, and internal capacity  building to strengthen implementation).
• Accomplished people manager with strong coaching and mentoring skills with a minimum of 7 years of experience to develop direct reports and peers on quality program implementation 
• Prior experience building cohesive and high performing teams
• Demonstrates deep knowledge or experience in sexual and reproductive healthcare or primary care best known practice and technical assistance program expertise and track  record of commitment to continuous program improvement; prior healthcare services  delivery or systems experience 
• Experience embedding evidence based clinical practices in primary care preferred
• Understanding of primary care services delivery preferred
• Excellent relationship management skills
• Possesses strong listening skills, training in motivational interviewing a plus
• Innovative with the ability to evaluate outcomes and to reflect in order to course correct as needed.
• Bachelors’ and/or Masters’ degree in related field or combination of applicable education and work experience.
• Valid Driver’s License required
• Upstream USA’s COVID-19 Vaccine Policy requires employees to have completed a COVID-19 vaccine primary series unless a medical or religious exemption is approved. As a condition of employment, newly hired employees must provide proof of their COVID-19 vaccination or, if applicable, request a medical or religious exemption.
• All Upstreamers must also be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in EDI learning & development, community engagement, and culture building activities up to 5% FTE (i.e., 2 work hours per 40 hour work week). Examples include attending trainings, conferences and summits, volunteering time, participating in local community events, mentoring and learning, participating in Communities of Belonging or Culture Council, developing language acquisition, learning universal design principles, and using professional development benefits for EDI topics, among other activities.

Additional attributes include:

• Collaborative
• Adaptable
• Change agent
• Decision maker
• Facilitator
• Influential
• Communicative
• Thrives in an environment of continuous feedback
• Possesses a team-oriented approach
• Natural leader who organizes and inspires others to achieve goals
• Sense of humor

Travel Requirements

This role will require up to 25% of business travel. All Upstreamers can expect a minimum of  8 days of business travel per year to attend two annual organizational retreats and two annual  team/department meetings per year.