Senior Policy Manager, Policy Products and Scaling

The Community You Will Join: 

Airbnb's commitment to embracing 21st Century values propels us to take a groundbreaking approach to government regulation. Instead of resisting or evading regulations, we actively collaborate with the community stakeholders to find innovative solutions. We are seeking a dynamic and visionary teammate who can harness the power of technology to scale this approach, not just for our company, but as a model for the entire tech industry.

As a Senior Manager within the Policy team, you will play a pivotal role in scaling our global efforts. Joining the Policy Products team, you will be instrumental in shaping our policy conversations as we navigate over 180,000 jurisdictions worldwide.

The Difference You Will Make:

In this role, you will have the unique opportunity to lead Airbnb's City Portal product offering, a vital resource shared with over 600 governments globally. You will collaborate cross-functionally to set the strategic direction for this robust product, working closely with our talented product teams to develop cutting-edge features. Additionally, you will take ownership of implementing comprehensive training, reporting, and feedback programs, ensuring seamless collaboration between internal and external users in a scalable manner.

Furthermore, you will serve as a program manager for our team's ambitious scaling efforts, managing the Policy CRM roadmap and cross-functional work driving the evolution of our centralized tooling. Your responsibilities will include developing detailed project plans for multiple workstreams, fostering collaboration across functions to propel progress, and delivering insightful reports to various stakeholders.

This role offers a unique blend of strategic leadership, cross-functional collaboration, and the opportunity to make a substantial impact on Airbnb's global policy efforts. If you are a forward-thinking, results-oriented professional who thrives in a fast-paced environment, join us in shaping the future of policy and technology.

A Typical Day: 

• Lead the strategic evolution of Airbnb's City Portal product, collaborating with cross-functional teams to shape its development and ensure it meets the needs of over 600 governments worldwide.
• Collaborate with product teams to contribute to the development of new features for Airbnb’s City Portal, ensuring that it remains a cutting-edge resource for government partners.
• Drive the feedback and reporting processes for the Portal, working closely with the teams directly interacting with the government users, to collect valuable insights from governments around the globe to inform continuous improvement and enhance the user experience.
• Manage multiple workstreams within the scaling efforts of the Policy team, including AI integration, by developing project plans, coordinating cross-functional teams, and ensuring progress towards key milestones.
• Collaborate with the Policy CRM and Political Intelligence Manager to incorporate feedback from the +150 campaign team end users into the product roadmap.
• Collaborate with stakeholders across the organization to align on objectives, share progress updates, and address any challenges or roadblocks.
• Stay informed about industry trends, regulatory developments, and technology best practices to inform strategic decision-making and maintain Airbnb's position as a leader in policy innovation.
• Foster a culture of collaboration, innovation, and scaling within the Policy team and across Airbnb.

Your Expertise:

• At least seven years of experience in public policy, marketing, or operations experience.
• Demonstrated experience in program or project management, ideally in a fast-paced and complex environment, with a track record of successfully delivering projects on time and within scope.
• Exceptional communication skills, both written and verbal, with the ability to effectively convey complex ideas and influence stakeholders at all levels of the organization.
• Proven ability to work collaboratively across diverse functions and teams, bridging the gap between functions that seem to speak different work languages, and fostering productive partnerships to drive alignment and achieve shared goals.
• Strong analytical and problem-solving abilities, with a data-driven mindset to inform decision-making and optimize strategies.
• Experience navigating and working within regulatory or policy frameworks is highly desirable, along with an understanding of the unique challenges and considerations involved in policy development and implementation.
• Personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.
• You have a passion for Airbnb and the mission of the company. 

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.