The Senior Platform Specialist is responsible for supporting the athenaOne applications for use by Privia Medical Group clinicians. The Senior Platform Specialist will work closely with end-users and the Privia Clinical IT team to understand functional business requirements, configure and customize athenaOne content to support these needs and be the subject matter expert in athenaOne functionality. The primary responsibilities of this role will be to manage and resolve complex issues, lead initiatives, and ensure the success of a variety of complex projects.
Primary Job Duties:
Issues Management
Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNet
Document, track, and take appropriate actions to close or escalate athenaNet related issues in a timely manner
Assist with testing and troubleshooting all aspects of athenaNet
Complex issue management and highest-tier issue support
Provide remote support to assist with EHR issues when needed
Manage CRM queue to follow SLA parameters
Project Management
Owns Medium/Large Projects
Lead project planning sessions
Manage project progress
Manage relationship w/ clients & stakeholders
Support data collection related to system configuration
Identify opportunities to coordinate with PMO
Platform Management
Maintain up-to-date knowledge of the athenaNet software applications
Maintain and update platform standards across all markets
Support testing of athenaNet configuration
Configure and customize athenaOne
Team Management
Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHR
Assist with ongoing maintenance of internal process documentation
Provide oversight and guidance for platform associates and contractor teams
Other
Maintains confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA)
Perform other duties as assigned
Bachelor’s degree in related field preferred, or equivalent work experience
Two or more years of clinical and/or managed care experience
A minimum of two years experience with EHR configuration and customization, athenaNet preferred
Understanding of clinical terminology
Experience working in an ambulatory healthcare setting
Knowledge of ambulatory healthcare operations including referrals, scheduling, registration, check-in, insurance and patient billing operations, patient encounters,
Experience using Google Suite, including Docs, Sheets, Slides, Forms, and Sites or equivalent software
Solid understanding of healthcare informatics
Analysis, synthesis, and problem solving skills
Familiarity with CRM systems and practices
Familiarity with Project Management systems/tools
Project management experience
Experience communicating with stakeholders at all levels of the organization
The salary range for this role is $72,000 to $85,000 in base pay. This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Preferred experience with profession-based telephonic or remote communication ● Must comply with all HIPAA rules and regulations
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
