Senior Personal Shopping Manager - Middle East

Reporting directly to the VP Global sales and supported by the VP sales strategy, you will find and build a boutique high performance team located across the middle east, servicing clients from GCC, KSA, and UAE, ensuring that your team gets all the support needed from other departments to reach your team revenue targets. You’ll also grow a detailed understanding of brand partnerships and commercial agreements to push margin expansion wherever possible.

As we continue to refine our strategy for virtual and assisted shopping, your role as Personal Shopping Manager is crucial to the success of the organization. Your enthusiasm will be instrumental in enhancing sales through exceptional service, while also actively driving sales, generating leads, and facilitating customer acquisition through virtual experiences.

Unlike more established regions, this role is the sales leader in the Middle East and will also be responsible for in region client development, identifying ways to grow the brand and sales strategically. You will build relationships with clients, affiliates and brand partners and be the ambassador for the Threads brand in region. This is perfect for someone who has aspirations of becoming a general manager as it will also entail operational oversight, process improvement and problem solving as you scale the region in line with your teams success.

Salary for this role is negotiable and open for discussion based upon experience. This role is based in the Dubai offices and will be required to be in 3-4 days per week.

Progression means so much to us and we know it means a lot to you too! We are working on creating one for this role but in the meantime, check out our progression paths across the business here

Requirements

You Will: 

• Ensure each person in the team has a robust plan around how they are going to grow their client book and hit their targets
• Build a talent pipeline of shoppers to support the Threads middle east growth ambitions
• Lead weekly data-driven 121’s with team members focussed around agreed goals, sales heat maps and reports
• Drive sales revenue, client spend and core business metrics in a results driven culture
• Work cross functionally with the wider sales team to develop best practices for client outreach activity on a daily and weekly basis
• Own the business development for the region, partnering with marketing, brands and sales strategy to execute activations, events and initiatives
• Lead and motivate a team of Personal Shoppers and have a dotted line for in region support day to day management.

You Have: 

• Worked for at least 1 luxury brand within a sales leadership capacity in the middle east
• Proven experience growing sales from 10M+ by 150%
• Have demonstrable experience hiring and developing high performing sales teams
• Proven experience creating and executing business development
• A firm understanding of the middle eastern UHNW and HNW client expectations
• Proven experience building from the ground up or working in a satellite office
• Line management experience within a global retail platform 

Benefits

• Healthcare
• Staff discounts
• 30 Days Holiday
• Paid sick leave
• Flexible working
• Long service awards
• Mentorship & Coaching

About Threads:

Want to help build the future of luxury fashion commerce? If so, you’ve come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City’s Future Fifty programme which recognises some of the UK’s fastest growing businesses, pioneering the best luxury shopping experience in the world!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equity in selection practices

Threads practise equity in selection through targeting less represented talent pools, and offering access to development and support in interviews. We do this because we want to provide less represented groups with access to opportunities, and us, access to great people. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.

We are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. We are working towards improved employment practices to ensure those with disabilities receive full and fair consideration for all types of vacancies as well as for training, career development and promotion. Our goal is to be recognised as an employer providing employment opportunities for people with disabilities.