We are seeking an experienced Performance Consultant to enhance individual and organizational performance within a learning and development context. You will support the Global Product organization and product practitioners across the firm. With Visa’s strategy and priorities in mind, you will conduct root cause analysis, assessments, and synthesize performance data to identify skill and knowledge gaps.
Reporting to the Global Head of Product and VAS Learning, you will partner with Visa University (VU), the People Team, and business colleagues to close those gaps by creating and deploying solutions that leverage the 3Es of development (Experience, Exposure, Education). This includes performance improvement, measurement strategies, change initiatives, programmatic recommendations, and curriculum design.
Essential Functions
Stakeholder Management
- Partner with leadership teams, Talent, People Business Partners, functions, and senior managers to define performance goals and objectives
- Guide business clients through goal definition, opportunity identification, and solutions using problem-solving principles.
- Build strong relationships, reputation, credibility, and influence with key stakeholders across the company.
- Collaborate within a matrixed environment and with employees from other teams and projects.
- Develop strategic performance improvement plans that align with business goals, leveraging existing products or creating new ones when needed.
- Work with the Performance Consulting Guild to develop guidelines and best practices for the role.
Consulting and Solutioning
- Identify business challenges and perform root cause analysis to determine the right solutions to drive organizational performance
- Gather data and pertinent information about work processes, organizational culture, and obstacles to performance.
- Conduct learning and performance needs analysis to identify skill or knowledge gaps and design solutions to close these gaps.
- Develop strong business acumen to understand the organization’s goals and how they translate into specific performance requirements.
- Create actionable solution designs that solve client issues, ensuring a link to business performance outcomes.
- Capture feedback and incorporate it into analysis.
Measurement
- Establish performance metrics and evaluation procedures to deliver impact.
- Monitor and evaluate the effectiveness of performance improvement strategies and prepare reports and presentations.
- Facilitate change management processes to ensure successful implementation of performance improvement initiatives.
VU Ambassador
- Build deep knowledge of VU’s programs and learning solutions and serve as a Subject Matter Expert (SME).
- Engage in bold, strategic, and creative thinking to produce solutions inclusive of training.
- Display a continuous learning mindset, constantly seeking expertise in the learning discipline.
- Be a champion of Visa’s learning culture and values.
- Integrate VU into marketing and communication campaigns to drive engagement.
- Occasionally facilitate leadership or other VU programs.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Bachelor’s degree in Business Administration, Human Resources, Learning and Development, or a related field. A master’s degree is a plus.
- 10+ years of experience as a Performance or Learning Consultant or in a similar role.
- Experience in training needs analysis, diagnostics, supporting L&D solutions, and evaluation of L&D projects.
- Experience in or supporting product organizations, with particular focus on product management capabilities and frameworks.
- Strong interpersonal skills with the ability to create positive relationships at all levels.
- Consultative orientation with strong stakeholder management and influencing skills.
- Strong communication (written and verbal) and consulting skills.
- Experience with Agile management practices.
- Aptitude for interpreting data, identifying trends, and driving strategies.
- Strong knowledge of performance metrics and management systems.
- Exceptional analytical and problem-solving abilities.
- Excellent team collaboration, coaching, and training skills.
- Advanced proficiency in MS Office Suite, especially Excel, Word, and PowerPoint.
- Knowledge of project management methodologies and process improvement techniques.
- Detail-oriented and organized with strong planning skills.
- Motivated, self-directed, and creative thinker.
- Able to manage ambiguity, shifting priorities, and multiple stakeholders.
- Effective multi-tasker in a fast-paced environment, meeting aggressive deadlines.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 130,800.00 to 189,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
