Senior People Operations Generalist

At Mercury, we’re building financial products to help startups and small businesses scale. As we scale globally, the People Operations team is looking for a Senior People Operations Generalist to join our team. 

This role is ideal for someone who enjoys working in a dynamic environment and is eager to scale many of our key people processes and functions, from managing complex leave of absence processes to advancing our DEIB initiatives. You’ll be the go-to in-house expert for global leave practices and HR compliance, a trusted Workday partner, and the primary driver of our Employee Resource Group (ERG) program. Success in this role will require not only subject-matter expertise, but also the flexibility and adaptability to take on a wide variety of projects and evolve your scope as our team and business needs grow.

Here are some things you’ll do on the job:

Leave of Absences:

• Act as Mercury’s primary point of contact and global subject matter expert for all things related to leave of absences—including deep knowledge in international leave practices and compliance
• Lead the development of country-specific leave of absence policies, ensuring they are tailored to each country's unique requirements and regulatory landscape
• Manage the end-to-end process to ensure a smooth employee experience for both employees, managers, and cross-functional stakeholders during leaves

Compliance/Legal:

• Serve as a key partner in the creation and implementation of global People Policies– ensuring they are compliant, scalable, and aligned with Mercury’s culture and values
• Proactively build and maintain toolkits, guides, and frameworks that support both employee experience and business needs

Workday Management:

• Serve as the Absence partner for Workday, responsible for updating leave dates, holiday calendars, work schedules, and time off configurations
• Understand job architecture at a high level and be able to provide hands-on support to our HRIS Lead on a regular basis

Diversity, Equity, Inclusion, and Belonging (DEIB):

• In partnership with the People team, own the vision and strategic direction for Employee Resource Groups at Mercury, ensuring they serve as opportunities for employees to build meaningful connections with their colleagues in a remote-first environment
• Function as the primary point of contact and advisor for all ERG leads and leadership partners by facilitating meetings to discuss engagement ideas, and troubleshooting challenges
• Project manage the annual DEIB Charter Metrics in partnership with Data Science, Design, and Recruiting
  
  

You should: 

• Have 5+ years of experience as a People Operations specialist, generalist, or equivalent job in a high-growth company with at least 2+ years of hands-on experience managing complex leave of absence programs and HR compliance, legal, and/or policy work
• Have experience using Workday (as an administrator)
• Have experience and/or interest in managing DEIB initiatives, such as our ERG program
• Demonstrate empathy and emotional intelligence, with the ability to handle sensitive, personal, and confidential matters with extreme care
• Demonstrate exceptional verbal and written communication skills, with the ability to switch communication styles based on the audience and objectives you’re trying to achieve 
• Be highly organized and detail-oriented with the ability to manage dozens of leave cases and multiple projects at once 
• Be comfortable working in ambiguous, ever-changing environments, and able to adapt and pivot with ease 
  
  

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,300 - $150,400
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,300 - $135,400
• Canadian employees (any location): CAD $113,700 - $142,100
  
  

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

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