Senior Partner Success Manager

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 400 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

We at Truecaller for Business focus on providing value to large enterprise businesses, by improving how they communicate with their customers. They leverage the power of the Truecaller platform to grow business for enterprise customers. This ranges from controlling their appearance on Truecaller as a verified business to increasing call efficiency and message response rates by enabling trusted and contextually relevant communication with their customers. 

This is an exciting role for anyone looking to build a world-class product marketing charter that will pave the way for our overall positioning, discovery,  authority, and, ultimately, demand. The role involves working with multiple stakeholders and teams internally/externally.

As a Senior Partner Success Manager, you will play a key role and be part of the team in building a scalable and velocity-driven world-class Partner Success stream in the Customer Success function within the Enterprise Solutions Business Unit at Truecaller. In this role, you will work closely with the Reseller Partners Management team.

What you bring in:

• 6+ years of professional experience in the SaaS/ Software product domain 
• Having experience of the CPaaS/Telco  space will be a plus 
• Good track record of working with a high-velocity Customer/Partner Success team
• Strong collaboration and interpersonal skills that delight Partners (Resellers) and their customers 
• Excellent communication and negotiation skills. Ability to work well with various cross-functional teams.
• Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment. 
• Customer-oriented attitude that drives results and  achieves high levels of Partner (Resellers) and customer satisfaction
• Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning

The impact you will create:

• Partner's single point of contact (SPOC) and function as their professional advocate and relationship manager ensuring fulfillment of contract deliverables, SLA management, ongoing partner education, and product enhancement​ insights
• Effectively interact with Partners and customers of various sizes from a wide variety of sectors in close collaboration with Partner Management team
• Build and maintain relationships with decision-makers and influencers in the prospect base.
• Maintain a working knowledge of all Truecaller products/services, competitive product lines, differentiators, and industry trends through self-education and Truecaller’s resources.
• Regular sessions for the Partners for Product/dashboard training, new features launched and any other training as required
• Proactively and effectively identify partner needs and overcome challenges to proposed solutions by working directly with the internal stakeholders
• Assertive yet positive attitude in working with internal stakeholders to create and improve processes and prevent inefficiency, risk, missed targets.
• Keep a check on customer's product variances fluctuate high or low in billing
• Assist with product configuration, phone numbers management, other activities as required 
• Conduct joint business reviews to ensure customers are satisfied with Truecaller’s enterprise products and services.
• Measure effectiveness of both Partner and client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score)
• Maintain action log and run weekly/bi-weekly or monthly calls
• Keep up-to-date on partner agreements and their customer contracts
• Coordinate with internal cross functional teams to ensure our Partner offers a consistent and seamless service to the end customers.
• Design and implement best practices and team structure to optimally support Partners of all sizes and touch points.
• Measure effectiveness of both Partner and client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score)

It would be great if you also have:

• Exposure to technology-driven business models and understanding of API’s implementation.
• Good understanding of mobile and communication platform technologies. 

Life at Truecaller - Behind the code:https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

 This position is based in Bangalore, India.

We only accept applications in English.

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges.
• Do it your way: We work in-office on Tuesdays, Wednesdays and Thursdays with flexibility on the other days. 
• Office life: Enjoy your days with breakfast, lunch and a wide range of yummy snacks and beverages, and have fun at our playroom! As well, exciting company parties and team activities such as Lab days, Running team, Geek lunch!

Come as you are: 

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.