Our Journey
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.
Your Adventures Ahead
- Oversee and manage all integrations and to ensure seamless operations and compliance with standards.
- Support the onboarding process for new merchants by coordinating with commercial teams, regional integration teams, conducting setup tests, and ensuring successful execution.
- Provide alternative solutions and hold end-to-end integration conversations with merchants and internal teams.
- Build and maintain relationships with networks and top merchants, ensuring our interests are well-represented and that we stay up-to-date with the latest tracking and integration technologies.
- Ensure operational excellence by conducting test runs and continuously improving integration processes.
- Collaborate with Operations, Customer Service, the Center of Excellence, and Business Development teams to streamline processes and enhance the user experience.
- Lead the implementation of new initiatives to improve tracking reliability and operational efficiency.
- Resolve merchant-related issues, such as untracked orders and incorrect setups, identify opportunities for improvements within Integration by working closely with the regional operations team.
- Document key tasks, processes, and SLAs, ensuring they are regularly updated and followed.
Essentials to Succeed
- Technical Expertise: Strong technical background with an understanding of tracking technologies. Experience in affiliate marketing and e-commerce is a plus.
- Experience: 2-3 years experience in an operations or technical role.
- Communication Skills: Excellent verbal and written communication skills, with the ability to coordinate effectively with both internal teams and external partners.
- Proficient in English and Chinese language. (Cantonese is an added advantage)
- Attention to Detail: Strong attention to detail, ensuring accuracy and efficiency in all tasks.
- Collaboration: Demonstrated ability to work collaboratively across various departments and with external partners on large-scale projects.
- Analytical Skills: Strong analytical skills to ensure data accuracy and process optimization.
- Ownership & Accountability: Ability to autonomously manage functional areas while ensuring the interests of customers, merchants, and the company are upheld.
- Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
- Problem-Solving: Highly motivated, solution-oriented mindset capable of addressing issues in a fast-paced startup environment.
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
