Senior Outbound Product Manager at ServiceNow

Amsterdam, Netherlands

Full-Time

Sr. Outbound Product Manager, Platform Demo Solution

The Now Platform is central to ServiceNow’s mission to be the defining enterprise software company of the 21st century and grow organically to $15B in revenue and beyond. Born in the cloud and built from the ground up with a single data model and a single, scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. The Now Platform delivers workflow automation at an enterprise scale, enabling process optimization for productivity, agility, and resiliency with modern, consumer-like experiences.

Job Description

Team

The ServiceNow platform product management team is the organization responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part of a talented and supportive group that is passionate about using and evangelizing our platform, internally and to our customers. Specifically, you will join the Demo Solutions Outbound Product Management team to aid in the go-to-market execution by designing and delivering compelling solution demos that bring the value of the Now Platform to life.

Role

You will be part of a team that builds and manages one of the most impactful go-to-market assets: the solution demos that highlight the capabilities and value of the Now Platform. You will deliver the architecture, configurations, demo data, quality control, testing, and documentation critical for product demonstration, operational efficiency, and closing deals. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment, this role is for you. You will work with product management, presales teams, and the demo infrastructure organization to turn demo narratives into inspiring demos for the field.

What you get to do in this role

Work in a Scrum-based Agile development process
Collaborate with the demo solutions team to architect, and design scalable demos based on requirements
Build and configure cross-solution demos to showcase the Now Platform capabilities while observing software development and architecture best practices (code reviews, unit testing, etc.)
Define, build, implement and participate in a robust testing framework to ensure demo deliverables are ready for sales to consume without error

Build solutions that will be consumed in multiple languages and specific to certain regions
Plan and execute compatibility and regression testing
Assist in triaging and fixing bugs against our demos
Create, deploy, and troubleshoot update sets
Deliver demos to the field with simple and compelling demo scripts, with demo enablement sessions/videos
Identify opportunities for demo automation and repeatable processes and content
Keep demo environments available 24/7

To succeed in this role, you have:

Extensive development knowledge of the Now Platform and ServiceNow Products (4+ years minimum)
Bachelor’s degree or equivalent experience
Deep JavaScript, AngularJS, CSS and HTML skills
Scripting skills to build utilities, e.g. to simulate data center activities or to update records to current date/time ranges
Integrations experience including API development and/or Integrations Hub experience in ServiceNow
Passion for detail, debugging and problem-solving
Experience with Agile software development lifecycle process for managing product development
Exceptional communication skills to include technical and business concepts
Demonstrated being proactive without being told what to do

Ability to prioritize tasks and be efficient to minimize wasted effort
Proven ability to live up to commitments while maintaining integrity and focus on details
English - fluent

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Senior Outbound Product Manager

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