Application Closing date - 06 Dec 2024
Potential Date of Joining - 01 Jan 2025
Job Purpose
The Senior Operations Manager provides security consultancy, management, and quality assurance to all key stakeholders on this client contract in Kyiv. The Senior Operations Manager is the primary interface between the client and the company. This role will be responsible for the maintenance of a high level of standards and disciplines within the armed protection team and static security service, ensuring that all conduct is in line with Control Risks SOP’s.
Rotation: 8/4 weeks
Tasks and Responsibilities
Security Management
- Conduct full threat and vulnerability assessment of operations in close coordination with the client and Control Risks personnel.
- Drafting and updating of client security plans and documents, including individual sites that the client visit.
- Review and assess existing security arrangements, including physical security
- Precautions, building security, journey management, incident response, evacuation planning, business support/information and training.
- In conjunction with client security and HSE teams, maintain evacuation and medical plans.
- Maintaining responsibility of managing security within the client operations and identification of threats.
- Review existing contingency plans and, where appropriate, develop and exercise these under direction and guidance of the client.
- Monitors local security threat conditions and advises of issues likely to impact Embassy movements and operations.
- Oversees the armed protection teams, static guard force to ensure the effective provision of security to our client in line with our SOP’s.
- Maintain high standards of customer service.
- Provide leadership and management to a team of 30+ expat and LN staff. Supervise and line manage the OMs and the analyst.
Operations Management
- Participate in and coordinate the response to emergency security calls.
- Oversight and quality control of the guard-force, including reporting of contract manning levels to the client.
- Liaise and engage with all stakeholders within client operation to help ease relationships and understanding
- Assist and manage the security implications of upgrades to client facilities
- Develop and maintain contract Quality Assurance and Quality Capability on client operations.
- Comply with all client reporting requirements, which include induction briefs and others.
- Run and supervise project HR functions including rotations, visas, discipline and training.
- Run a cash and credit card account. Lead on invoicing and maximising project profitability
Requirements
Essential
- At least five years in commercial security and at least two years in a high risk environment
- At least one year in an operations manager role of a minimum medium sized project
- Extensive experience working with Diplomatic and Corporate clients.
- Detailed knowledge and understanding of the operational and tactical requirements for mobile security operations and static guarding operations in multicultural hostile environment.
- Possesses tact, sound judgement, and ability to communicate clearly, verbally and in writing.
- Exceptional leadership skills demonstrated by a record of managing teams dynamically and motivating individuals to deliver on objectives towards corporate goals.
- Experienced in the methodology and application of physical and personnel security risk measures.
- Fluent written and spoken English.
- Must be experienced in delivering presentations in a formal nature to diplomatic clients and informal explanations of operational capabilities.
- Be competent in the use of all Windows applications and IT literate.
Preferred
- Security and Risk Management qualifications.
- Previous experience working with Japanese nationals.
Qualifications and Specialist Skills
Essential
- Extensive experience working with Diplomatic and Corporate clients. Previous experience in a hostile environment.
- Previous experience of project security management or project management in other equivalent fields (military, police, functional operations)
Preferred
- Project management qualifications
- Security and Risk Management qualifications
- Understanding of HSE issues and qualifications. Security Management and Consultancy course
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- Life insurance cover
- Personal Accident insurance
- As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
