Senior Operations Manager

About the role

The Senior Manager, Operations is the leader of the Verification Center and a key member of the leadership team responsible for overseeing all aspects of the operation including but not limited to: order fulfillment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Manager, Operations will work cross-functionally with the business teams as they develop short- and long-term growth strategies.

What you'll do

• Establish and maintain a safe and secure work environment, working with Environmental, Health, and Safety team as necessary
• Establish team member responsibilities to meet the daily business demands and productivity targets 
• Leading and developing a team.
• Ensure accurate and on-time fulfillment and shipment of all customer orders.
• Supervise and train the operations team to optimize quality and productivity for a high growth environment.
• Proactively identify and lead process improvement initiatives.
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
• Manage operations supply procurement and associated inventory levels.
• Develop, implement, and maintain standard operating procedures.
• Provide reporting on daily, weekly, and monthly key performance metrics.
• Maintain accurate inventory through proper inventory management and cycle count procedures.

About you

• More than 7 years of supply chain management, operations or a related field; minimum 5 years of leadership experience required
• Bachelor’s Degree in Supply Chain Management, Logistics Management, Business, Engineering, or a related field - preferred
• Proven management experience running high volume pick and pack warehouse, manufacturing, production or distribution environment
• The ability to thrive in an ambiguous environment.
• Strong analytical and problem-solving skills.
•  Demonstrated experience with

  • effectively delegating and managing time.

  • setting and communicating clear expectations and measuring performance results.
  • continuous improvement methodology
  •  holding people accountable for achieving goals within expected timelines.
• Support recruitment efforts and develop talent 
• Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
• Excellent Verbal and Written Communication Skills
• Strong work ethic and positive attitude are a must 
• Sense of urgency to perform tasks to timelines 
• Strong attention to detail 

• The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Closed toed and closed heel shoes are required. Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.
• May push, pull, and lift up to 50 pounds (or 23kg); on occasion a team-lift of up to 100 pounds (or 45kg) and may be required to bend, twist, kneel and squat regularly.
• This role may require you to ascend or descend ladders, stairs, ramps, and the like on a frequent basis depending on site location.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $80,000 to $120,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.