Senior Operations Manager, Specialty Care

We are looking for a Senior Operations Manager to join our new Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. The Senior Operations Manager, Specialty Care role will be responsible for leading new initiatives to grow the program and for driving our existing programs to scale. You’ll report into the Director of Operations, Specialty Care. 

What you’ll be doing: 

Program Growth

• Responsible for driving successful customer and partner implementations, acting as a subject matter expert for Specialty Care for both internal (e.g. Implementation, Customer Success, etc) and external (e.g. customer, providers, partners) teams
• Lead cross-functional coordination and program management to ensure seamless execution of complex initiatives, driving alignment and meeting both internal and external deadlines
• Drive innovative solutions to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to drive new opportunities for program growth
• Partner with the Director of Operations to ensure the success of the Specialty Care programs

Operational Improvements

• Spearhead and drive significant cross-functional projects and initiatives to improve Specialty Care processes
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization, acting as a key partner for Product, Design, Marketing and more to inform solutions that will increase operational efficiency and support program growth

Program Ownership

• Assist in developing and proactively measure progress on key program KPIs, ensuring cross-functional targets are hit
• Become an expert on our Specialty Care programs, capabilities, and processes  
• Drive successful enablement materials and communication for cross-functional stakeholders

What success looks like in this role:

• Lead new initiatives for the development and growth of Specialty Care
• Drive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently 

What we expect from you:

• 7+ years of experience in operations roles, consulting, or project management, with at least 2+ years in a startup environment
• 4+ years of experience working in healthcare, with a deep knowledge of payor operations (e.g. claims processes, billing, medical plan design, etc)
• 2+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)
• You are comfortable with navigating complex problems and ambiguous tasks
• You are proactive and have a high degree of ownership
• You are highly organized and have strong project management skills, with an ability to lead cross-functional initiatives
• You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences
• You have solid analytical skills. Proficient in spreadsheets and comfortable with data.

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.