Senior Operations Manager, Media Production

The Community You Will Join: 

The Supply Operations team is growing and we want you to be part of it! Airbnb is looking for a Media Operations, Production Lead to work with Airbnb Scaled Operations, our internal, multi-disciplinary operations team. Within this team, our Media Operations team works with our community to improve merchandising of supply on Airbnb across photography, video, and written content.

The Difference You Will Make:

As a Media Operations, Sr. Production Lead, you will work with the Senior Manager, Scaled Operations at Airbnb. This role will help focus on the production side of media operations: maintaining and expanding our network of content creators, evaluating and engaging talent and partners, pre-production coordination, production management, and customer satisfaction (internal and external). They will also work with our post-production team and partners to ensure on time, high quality delivery.
The ideal candidate is highly organized and known for creating processes that ensure projects run successfully, as well as has a strong understanding of tools, software, and the best way to create efficiencies within an operational organization without compromising on craftsmanship or the creative process.

A Typical Day: 

• Lead a matrixed and globally distributed scaled media production operation involving numerous concurrent production workflows outputting multifaceted assets for numerous parts of the business.
• Oversee a team responsible for the creation and execution of professional photography and videography shoots, including retouching / editing, as well as the quality of media delivered (by vendors or provided by hosts).
• Ensure quality output of media meets or exceeds creative briefs and/or benchmarks, and improve content, materials, or education of the creator network as needed.
• Partner with leaders across the company to ensure the Media Operations team delivers high quality, at a reasonable cost, and high speed.
• Manage relationships with partners / third-party vendors to ensure delivery against the agreed upon statement of work.
• Manage the network of freelance photographers to make sure the program has the right coverage and skillset to meet the demand.
• Manage satisfaction towards the program to ensure high Host NPS scores and strong satisfaction level from the cross functions partners we cater to.
• Be a highly tactical operator, detail oriented with a passion for tracking, reporting, finding opportunities to improve and building on processes and systems to help mobilize a global team.
• Responsible for driving and managing the production team meetings & gatherings (weekly and monthly) to ensure we elevate hot topics and update project status’ on a regular basis
• Provides solutions to complex challenges within team needs, specifically where there are pinch points and gaps.
• Runs weekly production onboardings and ensures new talent is equipped with knowledge of all production focused tools. 
• Prepares and packages all information regarding budgets and quarterly updates into concise presentation decks with an executive summary format.

Your Expertise:

• 12+ years of experience, scaling operations and working with scaled media production operation and creative teams, ideally with experience working within a tech company
• Strong leadership skills, to manage and inspire a global team and share vision to senior stakeholders
• Experience making operational and production contributions at both strategic and tactical levels
• At ease with an ambiguous environment with significant shifts in strategy
• Able to influence product teams and to manage the essential technical aspects and platforms necessary for this media teams effective operation
• Attention to detail while delivering at large scale 
• Strong financial background and ability to show return on investment
• Experience developing and optimizing systems, tools, processes, and workflows for creative and production operations
• Experience supporting changes in operational processes and aligning teams to a strategic vision
• Process savvy and ability to audit and streamline easy of working into presentation deck format 
• Experience working with global creative teams

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.