Senior Operations Manager, Fulfillment Center

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.   

Position: Senior Operations Manager,  Fulfillment Center

What You Will Do:

1)  Senior Operation Manager - Inbound: 

**Roles and Responsibilities:**

• Supervise the receiving, sorting, and staging of incoming inventory.
• Coordinate with logistics partners for timely inbound shipments.
• Ensure compliance with safety regulations and quality standards.
• Manage inventory levels and replenishment processes.
• Analyze data to identify areas for improvement and implement strategies accordingly.
• Lead and develop a team of inbound associates and supervisors.
• Collaborate with other departments to optimize efficiency and workflow.

2) Senior Operation Manager - Outbound:

• Supervise picking, packing, and shipping operations.
• Coordinate with carriers and couriers for timely outbound shipments.
• Ensure compliance with shipping regulations and customer requirements.
• Implement quality control measures for outbound shipments.
• Analyze outbound data to optimize order processing and shipping.
• Lead and develop a team of outbound associates and supervisors.
• Collaborate with other departments to streamline outbound processes.

Essential Qualifications: 

• Degree graduate in manufacturing, supply chain, engineering or related degree
• 10+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Experience with performance metrics, process improvement and Lean techniques.
• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem -solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data
• Proven in delivering projects within scope, time, budget and quality.
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization.

Preferred Qualifications: 

• Ability to handle changing priorities and use good judgment in stressful situation
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.