Senior Operations Manager

JOB TITLE: Senior Operations Manager (Nights)

REPORTING TO: General Manager

LOCATION: London

SHIFT PATTERN: Monday - Friday, Night Shift

SALARY: Competitive

MAIN PURPOSE OF ROLE:

To assist the management of all aspects of Station and Bus Station cleaning within the Pan TfL

Contract, to work closely with and motivate the operational teams ensuring that the work is

completed safely within the required timescales and budget and to support organic growth and the

championing of innovative practice.

Essential qualities required include:

• flexibility

• extensive interpersonal skills

• performance management and monitoring

• continuous improvement working with the Service Improvement team

• auditing

• working with the General Manager with benchmarking and reporting

• budget management and stock control

• time management

• Excellent leadership and performance management experience

KEY RESPOSIBILITIES:

FINANCIAL

• To assist with the management of the operational portfolio within agreed financial parameters for resource, stock and additional works.

• To ensure payroll is dealt with in a timely fashion and managed correctly within the agreed budgets.

• Manage the operational portfolio within agreed financial parameters for resource, stock and additional works

• Prepare and present quotations

• To review and report proposed activity and spend against the payroll

• Attend monthly reviews and analysis of over and underspend

OPERATIONAL

• Fault review, report on trends and action plans weekly

• Attendance at formal client meetings as required

• To hold monthly formal documented meeting with your Senior Contract Manager (output actions communicated to GM)

• To hold quarterly formal one to ones with direct reports – capturing personal development targets, performance management and succession planning

• To encourage and positively promote the local employee

• To ensure that internal process is being adhered to (audits, payroll forms etc)

• To manage the balance between staff and agency support/permanent agency.

• Identify training needs and implement training development in conjunction with the Training team

• Build constructive working relationships with our clients instilling confidence in our ability and delivery

• Ensure that adequate resources are available for the works to be progressed in accordance

• with the programme (staff and agency) including the management and reporting via payroll forms

• To manage all staff performance issues conforming to HR policies and procedures

• Be aware of the business continuity plan for the part of the business you work in

• Daily operational reports (collating information from direct reports and distributed to SOM)

• The recruitment of suitably competent operatives, charge hands and supervisors

• To manage all staff performance issues conforming to HR policies and procedures QSHE

• To carry out a minimum of one Health & Safety inspection per month in the areas of your responsibility

• Ensure compliance with all Safety, Health and Environmental Regulations and procedure

• Ensure the team adhere to safe working practices at all times including tool box talks, training sessions and continuous monitoring

• To ensure that site files are present and up to date and that all staff are inducted into process

RELATIONSHIPS

Team, Supervisors, Management team, the general public and client representatives

MINIMUM TRAINING REQUIREMENTS

• Inducted in to the ABM core values

• A valid Sentinel Card

• A clean and valid drivers licence

• IOSH or approved H&S qualification

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.