Senior Operations Executive (Supporting New Zealand Market)

Your Adventure Ahead

• Management:
• Collaborate with the Country Manager to identify areas of improvement within Integration and Operations, as well as across the wider teams.
• Define, maintain, and review market KPIs, providing constructive feedback to team members and stakeholders.
• Inspire and guide the team in setting and achieving ambitious goals.
• Document key tasks, processes, and SLAs, ensuring they are regularly updated and followed.
• Ensure that SLAs are implemented and adhered to by the Operational function teams and key stakeholders.
• Operational Responsibilities:
• Oversee and manage all integrations and sales operations to ensure seamless operations and compliance with standards.
• Support the onboarding process for new merchants by coordinating with regional integration teams, conducting setup tests, and ensuring successful execution.
• Build and maintain relationships with networks and top merchants, ensuring our interests are well-represented and that we stay up-to-date with the latest tracking and integration technologies.
• Ensure operational excellence by conducting test runs and continuously improving integration and sales operations processes.
• Collaborate with Operations, Customer Service, the Center of Excellence, and Business Development teams to streamline processes and enhance the user experience.
• Lead the implementation of new initiatives to improve tracking reliability and operational efficiency.
• Identify opportunities for improvements within Integration and sales operations by working closely with the regional operations team.
• Resolve merchant-related issues, such as untracked orders and incorrect setups, working closely with the Customer Service team, and implement proactive measures to prevent recurrence.

Essentials to Succeed

• Technical Expertise: Strong technical background with an understanding of tracking technologies. Experience in affiliate marketing and e-commerce is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to coordinate effectively with both internal teams and external partners.
• Attention to Detail: Strong attention to detail, ensuring accuracy and efficiency in all tasks.
• Collaboration: Demonstrated ability to work collaboratively across various departments and with external partners on large-scale projects.
• Analytical Skills: Strong analytical skills to ensure data accuracy and process optimization.
• Experience: 1-2 years of experience in managing business-critical operations, including target setting, performance review, and coaching.
• Process Management: Proven experience in designing, deploying, and maintaining complex business processes.
• Ownership & Accountability: Ability to autonomously manage functional areas while ensuring the interests of customers, merchants, and the company are upheld.
• Project Management: Experience driving project roadmaps in collaboration with Product, Business Development, and Engineering teams.
• Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
• Problem-Solving: Highly motivated, solution-oriented mindset capable of addressing issues in a fast-paced startup environment.
• Able to work 7am - 4pm/8am - 5pm