Senior Operations Associate - Supply

About the Role
We’re searching for a talented, strategic thinker to join our Rider Supply team within the Operations department. This role offers a unique opportunity to shape and optimize the rider onboarding function, ensuring Deliveroo has the right supply of riders across all our markets. If you are analytical, driven by ownership, and excited to think outside the box in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

• Take ownership of the supply targets in every city, ensuring we achieve optimal fleet size.
• This involves monitoring supply stages closely and making data-driven decisions to meet targets.
  Oversee the onboarding workflow for all markets, ensuring a seamless process and compliance with local laws.
• Develop and refine processes to improve onboarding efficiency and right-to-work compliance.
• Serve as the primary liaison with our third-party logistics (3PL) partners, supporting them in enhancing driver performance, engagement, and compliance standards.
• Independently design and set up processes for all onboarding activities, including setting targets, tracking onboarding speed, and improving efficiencies.
• Work closely with stakeholders from other departments to ensure alignment with operational changes and cross-functional projects, communicating clearly and persuasively.

What We’re Looking For:

• Skilled in analysing data and spotting trends that inform strategic decisions. Proficient in Excel or Google Sheets and able to derive insights from complex data.
• Minimum 2 years of experience in an operations role in a fast-paced environment, ideally within a similar industry (gig economy, logistics, or supply chain).
• Demonstrates strong business acumen and the ability to think strategically, with a clear understanding of how to scale operations sustainably.
• Capable of translating ideas into clear, actionable plans for diverse audiences, with solid presentation and negotiation skills.
  You get things done and are willing to roll up your sleeves. You’re resourceful, know when to act, and leverage the 80/20 rule to make informed, timely decisions.
• Able to maintain a strong work ethic in challenging situations and approach problems with a positive, solutions-focused mindset.
• You’re intellectually curious and comfortable challenging the status quo to find better ways of doing things

Benefits & Perks

• 25 days of Annual Leave + Public Holidays
• Comprehensive Medical Insurance
• Annual flight allowance
• Free Deliveroo Plus - Free delivery and access to special offers
• Enhanced Maternity & Paternity benefits
• End-of-year parties and regular social events
• An extremely fun team to work with!

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.