Title: Senior Operations Analyst, Program Data Operations
Location: Dallas, TX / Austin, TX / Bedminster, NJ
Reporting to: Director, Operations
About Spinnaker:
Spinnaker is a national property and casualty insurance company rated A- VIII by A.M., that is a wholly owned and independently operated subsidiary of Hippo Insurance. With the capability to offer admitted and surplus lines insurance products in 50 states and jurisdictions, Spinnaker partners with program administrators and managing general agents to offer strategic insurance solutions. We target innovative product market leaders across both personal and commercial lines, specialty lines, and traditional and non-standard fronting opportunities.
About You:
You are highly organized with a superior attention to detail. You are a professional with experience managing various data or system initiatives effectively capturing customer requirements and translating it into action taken by data or IT teams. You have experience communicating and developing relationships with business partners and technical professionals.
What You’ll Do:
- Engage with internal customers to understand, critically evaluate, and facilitate the development of solutions to their evolving business needs
- Collaborates with internal customers to gather customer requirements and translate the requirements to develop use cases and technical documentation to be used in development or reporting efforts
- Adopt and utilize project management methodologies tools such as Jira to document, define, and manage data projects from inception to completion
- Identify potential risks to achieving data project objectives
- Through collaboration with stakeholders, develop testing requirements and use cases to ensure alignment with objectives and quality outcomes
- Provide timely updates regarding program onboarding, data operations projects, and issue management
- Assists with the implementation and configuration of data validation, cleansing, and reporting tools
- Serves as data operations point person for company projects involving the data operations team
- Through research, identifies and proposes changes to our data process and capabilities
- Analyzes trends and is responsible for tactical and strategic recommendations
- Develops training and reference guides for company reporting and use
Must Haves:
- Bachelor's degree in Business related field, or 10+ years of related experience
- 5+ years’ experience in Systems Analyst, Data Analyst, or product strategy
- Experience working with Business users to create and validate requirements
- Demonstrated project management skills
- 3+ years of insurance experience in Product Management, Product Development, or Operations
- Experience preparing functional requirement documents and user stories
- Self-motivated with a high level of initiative. Comfortable working both independently and with a team
- Strong written and verbal communication skills and ability to present both in person and virtually to senior management and train client audiences on a business and technical level
- Building consensus across business areas and other stakeholders to support new ways of thinking about capabilities and value
- Demonstrated ability to understand and discuss technical concepts with technical and non-technical employees
- Serves as an advocate for the customer and pursues products/services that promote ease of doing business and delivery of information that enables improved decision making
Benefits and Perks:
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
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Healthy Hippos Benefits – Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
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Training and Career Growth – Training and internal career growth opportunities
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Flexible Time Off - You know when and how you should recharge
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Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known
