At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Senior Operations Analyst, Customer Success Analytics & Operations
Summary:
Klaviyo is looking for a Senior Analyst to join our growing Customer Success Analytics & Operations team. In this role, you will report to the Senior Manager, OPS & Analytics. The successful candidate will leverage their quantitative and technical skills and partner closely with Customer Success leadership to deliver data-driven insights, drive visibility and understanding of core metrics, analyze customer behavior & business drivers, improve operational efficiencies, and develop scalable solutions to drive results.
This role will partner to help scope, build, and manage key analytics resources and dashboards for our Customer Success Management team, own advanced analytics projects, and support strategic initiatives across the organization that drive growth, prevent churn, and are instrumental in driving greater insight, action and measurement of impact for Klaivyo.
The ideal candidate will be an experienced analyst who is intellectually curious, strategically minded, proactive in seeking solutions to challenging problems, and highly focused on solving for our customers. This role requires a blend of analytical skills with a strategic mindset and a proven ability to communicate effectively with senior leadership.
How you will make a difference:
Who you are:
Get to know Klaviyo:
Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.
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The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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