Senior Network Technician

About the Role:

Under the general direction of the Technical Operations Lead, the Senior Network Technician will provide network hardware consulting, physical on-site support, and customer's IT infrastructure hardware in production and lab environments for clients in a wide range of client environments. In addition, Senior Network Technicians offer guidance and train lower-level technicians to ensure best practices are met.  Heavy travel is involved.  

*Contract Position*

What You’ll Do:

• Perform independent analysis and provide tailored recommendations to customers regarding their unique IT hardware in production and lab environments.
• Independently research /resolve unforeseen technical problems, with only general oversight or supervision.
• Recommend network layout in conjunction with building structural components to safely and securely accommodate wall-mounted infrastructure.
• Provide infrastructure, cabling, and device installation/decommissioning for all types of enterprise-level equipment and infrastructure in various environments, ensuring that there is no negative impact on production networks.
• Identify and configure OOB management interfaces on various devices for remote access (computing, storage, and networking).
• Perform firmware and/or troubleshoot BIOS updates on server, storage, and networking hardware platforms.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers designed to meet customers' unique needs.
• Develop documentation to maintain accurate records of customer computers, servers, and network systems.
• Conduct client-facing meetings (in person/virtual) professionally.
• Assist in performing root cause analysis
• Determine when/if escalation to management is necessary
• Provide guidance to lower-level technicians to ensure best practices are met
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen-sharing
• May perform other duties as assigned by supervisor

Qualifications & Interests:

• A minimum of 6 years experience with server, storage, and networking hardware in various enterprise-level environments.
• Prior MSP experience desired
• Ability to travel domestically up to 85% - 90% of the time
• CompTIA A+ certification required
• CompTIA Network+ and Cisco CCNA certifications preferred
• Fundamental understanding of all Office365 products and their operation
• Ability to conduct clear and concise communication in English (written and verbal)
• Ability to independently (with little to no supervisory input) analyze customer unique needs, make recommendations tailored to those unique needs, implement the recommendations (including the ability to troubleshoot independently and in the moment as unanticipated challenges arise), and respond to challenges unique to each customer. 
• Fundamental understanding of all Office365 products and their operation
• Strong attention to detail and quality
• Basic knowledge of subnetting (Ex. 255.255.255.0 = /24)
• Ability to identify power circuits and circuit breakers
• Ability to properly identify various device port assignments
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30...etc).
• Thorough understanding of console connectivity and OOB management functionality
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels and ends).
• Ability to properly run power/data cables, label and dress to Trace3 standards
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification