The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments. Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice – Network and Voice Services team responsible for providing subject matter expertise incident management, service request management and change management infrastructure support for all Managed Services customers.
Responsibilities
- Manage and maintain customer Network infrastructure
- Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA
- Possess the ability to track time worked with a degree of accuracy
- Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
- Must possess a working knowledge of Cisco ACI / APIC
- Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC
- Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation
- Performs adds, moves, and changes on Network infrastructure within expected SLAs
- Execute Network routine and emergency infrastructure maintenance processes as required by customer
- Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
- Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
- Build and maintain documentation for customer Network infrastructure
- Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities
- Provide support and cross-training to team members on managed solutions to ensure resilient support model
- Manage service requests ensuring adherence to SLAs
- Assist with cross training of other Tier 2 team members as needed
- Other duties as assigned
Qualifications
- 10+ years of experience with operational administration of Network Infrastructure
- 9+ years working with monitoring platforms, LogicMonitor a plus
- 6+ years of experience with operational administration of Cisco Infrastructure
- 6+ years of experience with operational administration of Palo Alto Infrastructure
- 4+ years of experience with operational administration of NetScaler Infrastructure
- 1+ years of experience with Cisco ACI
- Experience with GlobalProtect, AnyConnect, FortiClient
- Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
- Background with enterprise Routing and Switching technologies
- Knowledge and experience with Layer 2 and Layer 3 protocols
- Experience with more than two enterprise LAN, SD-WAN and WAN topologies
- Strong background with operational administration of Network Management Systems and IPAM
- Excellent leadership and mentoring skills
- High level problem-solving and communication skills
- Strong oral and written communications skills
- Bachelor’s Degree or Equivalent Experience
- CCNA required
- PCNSA a plus
- CCNP Enterprise a plus
- CCNP Security a plus
