Pune, India

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Senior NetSuite Administrator supports the day-to-day support and maintenance functions related to the NetSuite system. The NetSuite Administrator will play a key role in the analysis, solution development, testing and documentation of the overall solution to support daily business operations.

Essential Duties & Responsibilities:

Provides support to the IT team, with a high attention to detail
May assist in training, delegating, and reviewing the work of team colleagues
Performs day-to-day operation, maintenance, project management, change request and support tasks for all NetSuite application and the ecosystems
Customizes NetSuite fields, page layouts, record types, reports, and dashboards
Maintains users, roles, security, profiles, and workflow rules
Develops and implements policies, procedures, and guidelines to ensure data integrity
Refines and customizes internal billing tools and methods
Facilitates the creation and testing of future state business processes and script development
Works with cross-functional teams on roadmap projects involving financial applications and processes
Researches and analyzes application behaviors and improves performance and stability
Repairs and recovers from hardware or software failures
Coordinates and communicates with impacted user groups
Ensures business and functional requirements are properly configured in NetSuite and other IT financial enterprise applications
Works with cross-functional teams to design changes to existing systems and integrates new systems into infrastructure as needed
Assists with implementing process improvements with systematic solutions
Understands, articulates, and documents needed customization, reports, and capabilities
Takes a hands-on approach to troubleshooting issues

Knowledge, Skills, and/or Abilities Required:

Ability to perform routine situations and procedures with limited supervision
Excellent customer service skills
Strong team player with the ability to build positive and collaborative relationships within the ConnectWise organization
Problem-solving and analytical thinking skills
Strong written and verbal communication skills
Ability to confidently provide support and user training across departments

Educational/Vocational/Previous Experience Recommendations:

Requires advanced knowledge of job procedures and tools obtained through work experience
3+ years of relevant experience
Experience assisting with NetSuite integration, implementation, and testing
NetSuite Administrator certification
Preferred: Bachelor's degree in a relevant field

Working Conditions:

Onsite/Hybrid/Remote depending on location
0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.

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