ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
The Senior NetSuite Administrator provides support for the day-to-day support and maintenance functions related to the NetSuite system. The NetSuite Administrator will play a key role in the analysis, solution development, testing and documentation of the overall solution to support daily business operations.
Essential Duties and Responsibilities:
• Provides support to the IT team, with a high attention to detail
• May assist in training, delegating, and reviewing the work of team colleagues
• Performs day-to-day operation, maintenance, project management, change request and support tasks for all NetSuite application and the ecosystems
• Customizes NetSuite fields, page layouts, record types, reports, and dashboards
• Maintains users, roles, security, profiles, and workflow rules
• Develops and implements policies, procedures, and guidelines to ensure data integrity
• Refines and customizes internal billing tools and methods
• Facilitates the creation and testing of future state business processes and script development
• Works with cross-functional teams on roadmap projects involving financial applications and processes
• Researches and analyzes application behaviors and improves performance and stability
• Repairs and recovers from hardware or software failures
• Coordinates and communicates with impacted user groups
• Ensures business and functional requirements are properly configured in NetSuite and other IT financial enterprise applications
• Works with cross-functional teams to design changes to existing systems and integrates new systems into infrastructure as needed
• Assists with implementing process improvements with systematic solutions
• Understands, articulates, and documents needed customization, reports, and capabilities
• Takes a hands-on approach to troubleshooting issues
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to perform routine situations and procedures with limited supervision
• Excellent customer service skills
• Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
• Problem-solving and analytical thinking skills
• Strong written and verbal communication skills
• Ability to confidently provide support and user training across departments
Educational/Vocational/Previous Experience Recommendations:
• Requires advanced knowledge of job procedures and tools obtained through work experience
• 3+ years of relevant experience
• Experience assisting with NetSuite integration, implementation, and testing
• NetSuite Administrator certification
• Preferred: Bachelor's degree in relevant field
Working Conditions:
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
