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OKX is hiring a

(Senior) Merchant Operations Manager

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.
 

What You’ll Be Doing 

  • Manage day-to-day merchant communications, addressing inquiries, and resolving issues promptly to maintain a high level of customer satisfaction.
  • Develop and execute a comprehensive merchant management strategy that aligns with the company's objectives.
  • Analyze merchant data and metrics to help identify trends, support business reviews.
  • Collaborate with cross-functional teams, including support, risk, product, and customer support, to ensure client needs are understood and met. Coordinate with these teams to address issues or implement new initiatives.
  • Participate in projects focused on process improvement, merchant satisfaction, and team efficiency. Contribute to the development and implementation of merchant management best practices.
  • Business travel to meet with merchants at offline events as required.

What We Look For In You 

  • Experience in an account management role within a cryptocurrency exchange or e-commerce environment is advantageous.
  • Bachelor degree or above in any discipline
  • Strong verbal and written communication skills with the ability to build and maintain relationships with merchants.
  • Demonstrated logical thinking, strong communication, coordination, teamwork, and execution skills.
  • Fluency in both English and Chinese for business communication is a must
  • Fresh graduates with 1-2 years of experience are welcome and will be considered for a junior position 

 

Perks & Benefits 

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants 
  • More that we love to tell you along the process!
#LI-KW1 
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