Senior Marketing Operations Analyst

What we're looking for

We are looking for a Marketing Operations Manager to manage the marketing technology stack and support the campaign operations processes to drive marketing operational excellence and deliver seamless experiences throughout the lifecycle journey. You will be responsible for developing strategies, implementing best-in-class capabilities, and working cross-functionally with teams across the organization. This is an excellent opportunity for a marketing operations all-star looking to take the next step in their career.

What you’ll be working on

• Spearhead the overall strategic architectural framework and oversee the administrative setup, configuration, and management for the core Martech platforms
• Assist in the setup and execution of campaigns, ensuring alignment with broader company goals
• Develop and maintain comprehensive documentation for marketing systems, processes, and workflows, including standard operating procedures (SOPs), user guides, and training materials
• Support the implementation of process improvements and automation within campaign operations to streamline workflows and enhance productivity
• Optimize a robust lifecycle journey within systems from a data and operational perspective to ensure top-of-funnel efficiencies
• Documentation of business processes, lifecycle journeys, and expected outcomes mapped to requisite data and automation capabilities solutions
• Training of internal colleagues on the usage of our systems
• Deep partnerships with cross-functional teams in and outside of Marketing on business operations and overall strategy on our ecosystem of tool integrations and processes within
• Stay informed about industry trends and best practices in marketing operations, process optimization, and marketing technology solutions

We’d love to hear from people with

• 8+ years of Marketing Operations and/or Marketing Technology experience in a B2BB2C SaaS organization
• Must have advanced experience working with marketing automation systems (Hubspot, Salesforce Marketing Cloud, Marketo), CRMs (Salesforce), and other demand gen-focused technology (webinar, virtual events, direct mail, gifting, email verification, lead routing, deduplication, data enrichment, and more). Data connector tools are a plus.
• Experience using and integrating MarTech tools to create business operations, data flows, and support overall efficiency
• Ability to collaborate well with diverse partners, influence without direct authority, and build strong relationships across teams
• Strong communication skills, both written and verbal, with the ability to support cross-functional teams and stakeholders.
• A creative problem solver with the ability to think outside the box and passionate about finding efficient and effective solutions to operational challenges - especially through the use of systems, processes, and technologies
• Structured thinker with strong project management skills and attention to detail
• An advanced understanding of the campaign management process, attribution and measurement, and marketing funnel management.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid